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This platform streamlines and automates order fulfillment, payment processing, and returns management across multiple Shopify stores by coordinating supplier and retailer operations without sharing staff access, thereby enhancing efficiency and security. Its main features include precise variant mapping, unified payment batching, supplier order acceptance and tracking, consolidated customer refunds, and independent supplier and retailer workspaces, which collectively solve inventory management, order accuracy, multi-store coordination, and return handling challenges for e-commerce businesses. Designed for online retailers and suppliers using Shopify, it enables seamless collaboration, reduces manual oversight, and improves customer experience through reliable order fulfillment, transparent supplier interactions, and efficient return processes.

FulfillRelay can be found in Shopify Apps categories.

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FulfillRelay Main Features

• Order Mapping
  Exact product variants are matched between the retailer and supplier, based on current prices and currency.
• Payment Process
  Payments for multiple orders are combined and only marked as paid after verification of payment evidence.
• Returns Handling
  Returns are managed without email exchanges, and customer refunds are controlled by the retailer.
• Supplier Ordering
  Suppliers can accept or reject orders, fulfill them, and provide tracking information.
• Retailer Workspace
  Retailers keep control of customer relationships, routing orders, mapping SKUs, and handling refunds.
• Supplier Workspace
  Suppliers manage one store for multiple retailers, approve product mappings, set prices, and handle returns.
• Shopify Integration
  It works with Shopify stores using Shopify OAuth and keeps order and payment records in Shopify.
• Workflow Management
  The system helps connect retailer and supplier stores, create supplier orders, combine payments, and manage fulfillment and returns smoothly.
• Relationship Management
  Retailers can invite suppliers, control relationships, and manage supplier-specific rules and labels.
• Order Fulfillment & Tracking
  Suppliers handle order acceptance, rejection, and provide tracking information.

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