SyBox

SMS & WhatsApp Marketing Tools

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SyBox consolidates all customer communications from multiple WhatsApp Business numbers, SMS, and email into a single, organized shared inbox, facilitating seamless team collaboration. It offers features such as multi-channel messaging, real-time conversation sharing, automated message routing, CRM data integration, conversation labeling, permission-based access control, and performance analytics, effectively solving communication silos, improving response times, and enhancing customer engagement, making it ideal for customer support teams, sales departments, and businesses managing high volumes of multi-channel messaging across various locations.

SyBox can be found in SMS & WhatsApp Marketing Tools categories.

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SyBox Main Features

• Built for Teams
  Multiple team members can share conversations, assign chats, and see who is replying in real-time.
• Team Management
  Divide numbers by departments or branches and control who can see each conversation.
• Safe Chat Sharing
  Share a temporary chat link with outsiders so they can reply without seeing the customer's phone number.
• Shared Team Inbox
  All your WhatsApp, SMS, and email chats are in one place for your team to see and respond to together.
• Compliance Tracking
  The system follows WhatsApp rules, switching to approved message templates when needed.
• Customer Data Access
  You can see customer information like invoices or account details directly inside the chat.
• Multi-Channel Support
  If a WhatsApp message can't be delivered, follow up with SMS or email without leaving the chat.
• Performance Dashboard
  See detailed stats about messages, conversations, and contacts to understand your team's work.
• Fast Search and Labels
  Use color labels and quick search to find any conversation or message fast.
• Organized Conversations
  All messages from different WhatsApp numbers are kept neat, with each reply sent from the right number.

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