Sentra Connect

Call Center & Contact Center Software

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This platform consolidates outbound and inbound communication channels into a unified contact center solution, streamlining agent workflows and enhancing operational efficiency. It offers advanced features such as multiple dialing modes—including manual, preview, progressive, and predictive dialing—skills-based routing, intelligent pacing that adapts to real-time call metrics, and a single-agent desktop supporting multiple communication media, which together solve problems related to idle agent time, low connect rates, and fragmented management, making it ideal for sales, customer support, collections, appointment setting, and outsourced customer service teams.

Sentra Connect can be found in Call Center & Contact Center Software categories.

The most similar products to Sentra Connect are:

CallHippo Promoted → StringeeX →

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Details

Sentra Connect Main Features

• Four Dialing Modes
  It has four dialing modes: manual, preview, progressive, and predictive, which can be used on the same list.
• Inbound ACD and IVR
  Calls are routed based on skills, business hours, and priorities, with options for callbacks.
• Live Supervisor View
  Supervisors can see real-time data about the agents and calls, so they can make quick decisions.
• Self-hosted or Cloud
  The system can be hosted on your own server or in the cloud, depending on your choice.
• Monitor, Whisper, Barge
  Supervisors can listen silently, coach agents quietly, or join calls if needed.
• One Blended Agent Desktop
  Agents use one screen for all tasks like calls, messages, and customer details, saving time.
• Blended Inbound & Outbound
  Agents can handle both inbound calls and outbound campaigns on the same system.
• Pacing that Respects Limits
  The system adjusts calling speed to prevent too many hang-ups, keeping call abandonment low.

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Sentra Connect Alternatives

CallHippo Promoted

A comprehensive communication platform enhances business interactions by inte...

StringeeX

This comprehensive omnichannel contact center platform is designed to enhance...

Technologies Used

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