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Screenshots

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Details

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Anzzai Main Features

• AI Coaching
  After each call, the platform scores and links the conversation to specific coaching advice.
• Quality Scoring
  Every call is automatically scored based on criteria, showing exactly where and why scores are given.
• Customer Context
  Agents see previous calls, notes, and customer information before they connect the call.
• Opt-in Automation
  Automation and AI recommendations require approval and do not run without user consent, ensuring control and trust.
• Smart Call Routing
  Calls are directed to the right agent using skill-based routing, queues, and specific strategies like round-robin or sticky routing.
• Performance Reports
  Managers get scheduled reports on campaigns, agents, and outcomes to track performance.
• Automated Follow-Ups
  Notes, dispositions, and follow-up actions are automatically drafted after each call.
• Live Call Assistance
  Anzzai listens to calls in real-time and shows the right responses on the agent's screen as needed.
• Workforce Management
  The SaaS manages work schedules, call volume, routing rules, and campaign operations in one place.
• In-Call Guidance Cues
  Short hints and prompts appear during the call to help agents handle objections, buying signals, and compliance issues.
• Analytics and Insights
  Automatic summaries, sentiment analysis, and outcome detection help improve call quality and agent coaching.
• Customer Data Management
  The SaaS unifies customer information so agents see one profile across all campaigns.
• Security and Permissions
  Granular role-based access controls and audit trails ensure data security and track actions.
• Call Recording and Search
  All conversations are recorded, transcribed, and stored for easy searching and review.
• Compliance and Do-Not-Call
  The system enforces do-not-call lists and consent rules to protect reputation and comply with laws.
• Comprehensive Call Control
  Agents can hold, transfer, swap, and conference calls directly from the platform.
• Call Monitoring and Control
  Supervisors can listen, whisper, barge in, or transfer calls without the agent knowing.
• Speaker-Separated Transcripts
  The system provides transcripts with customer and agent labeled and separated for easy review.
• Flexible Dialing and Campaigns
  Agents can dial from the workspace, with automatic pacing, retries, and callback handling.

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Anzzai Alternatives

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Technologies Used

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