TicketLens
Shopify Apps
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This system integrates support ticket data with e-commerce order information to provide detailed product-level insights, enabling teams to identify recurring issues, measure support workload, and prioritize product improvements. It features automatic matching of support tickets to specific Shopify products and SKUs, analysis of ticket volume and trend signals, risk assessment for repeat contacts, and actionable alerts to improve customer support efficiency and product quality. Designed primarily for e-commerce brands using Shopify and helpdesk platforms, it addresses challenges such as disconnected ticket and sales data, hidden support issues in high-volume products, and the need for precise, SKU-level evidence to guide product development and customer service strategies.
TicketLens can be found in Shopify Apps categories.
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Details
Pricing:
$29-$199/mo
Consumer Type:
B2B
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TicketLens Main Features
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