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Valence AI

Name: Valence AI
Author: Valence AI

This platform analyzes live voice streams to detect caller emotions such as frustration, anger, or satisfaction within seconds, enabling contact center agents to respond proactively based on the customer's emotional state. Key features include real-time emotion scoring with detection under two seconds, immediate alerting for agents to adjust their approach, and post-call analytics for quality assurance, thereby reducing escalations and improving customer experience; it is designed for customer service teams, call center supervisors, and support organizations seeking to improve responsiveness, personalize interactions, and resolve issues before they escalate.

Valence AI can be found in Voice of the Customer (VoC) Software categories.

The most similar products to Valence AI are:

Nimbata Promoted →

Hettinger and Sons Suite Promoted →

Sentient →

Valence Vibrations →

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Details

Pricing: $119-$499/mo

Consumer Type: B2B

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Valence AI Main Features

Reduced escalations
Using emotion data, contact centers see fewer escalations and better call outcomes.
Better call coaching
Managers can coach agents faster because they see emotion cues during the call, not after.
Improved agent response
Agents can respond to how a call feels, not just what is said, helping them handle calls better.
Early frustration detection
The system identifies caller frustration early, often within the first 60 seconds of the call.
Real-time emotion detection
Valence AI detects caller emotions from live voice streams in less than two seconds.
Assist supervisors instantly
Supervisors get live signals about which calls need attention, so they can act right away.
Support for contact center operations
The technology helps contact centers avoid common issues like missed cues and reactive reviews.

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Valence AI Alternatives

Nimbata Promoted

This platform provides comprehensive call tracking and conversation intellige...

Hettinger and Sons Suite Promoted

This platform provides comprehensive call tracking and conversation intellige...

Sentient

This advanced emotional analytics and AI-powered interaction platform analyze...

Valence Vibrations

This website offers emotion AI solutions that help businesses understand cust...

Explore more in this category

Voice of the Customer (VoC) Software →

Technologies Used

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