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Tessera

This platform offers extensive queue management and customer experience solutions designed to optimize service delivery across multiple branches through intelligent routing, real-time monitoring, and automated feedback collection. Key features include live operational dashboards, multi-branch comparisons, smart SLA tracking, automated customer satisfaction surveys, and flexible deployment options either in the cloud or on-premise; it addresses issues such as long wait times, inconsistent service quality, and lack of operational visibility, making it ideal for enterprises, large retail chains, government agencies, and service providers aiming to improve efficiency, customer satisfaction, and data security.

Tessera can be found in Channel Management Software categories.

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Details

Pricing: R12500/mo

Consumer Type: B2B

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Tessera Main Features

Smart Routing
The system directs customers to the right service or counter quickly to reduce wait times.
Live SLA Targets
Real-time alerts show when service goals are at risk, so staff can fix issues early.
Closed-Loop Feedback
Customers' feedback is analyzed automatically, and issues are tracked and resolved quickly.
Multi-Service Counters
Multiple service points help customers get served faster and improve efficiency.
Multi-Branch Comparison
Compare different branches side by side to see which needs help the most.
Live Operations Dashboard
A real-time screen shows current queue, service levels, wait times, and performance targets in each branch.
End-to-End Customer Journey
The SaaS covers all steps from ticketing, serving, supervision, to reporting for full control.
Customer Satisfaction Rating
Customers give feedback after their visit, helping to improve service and recover bad experiences.
Cloud or On-Premise Deployment
You can use Tessera in the cloud or on your own servers, based on your needs.

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Technologies Used

Astro Hostinger HTML5 Tailwind Wix Content Delivery Network (CDN)

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