Relaycore

Questions and answers

• Drop-off Map
  Creates trustworthy maps showing where users leave, taking around 11 days to develop.
• Event Hygiene
  Focuses on clear naming, proper contracts, and quality checks to keep data trustworthy.
• Living Funnels
  Treats funnels as ongoing systems that can be updated and improved.
• Hands-on Training
  Provides practical training in application analytics to help detect where new users drop off.
• Positive Feedback
  Participants find the training clear, practical, and worth the investment, even wanting more advanced help.
• Practical Results
  Learners see real improvements, like stopping false blame and identifying actual problems.
• Drop-off Detection
  Helps find the specific points where users leave during onboarding or product use.
• Messy Data Practice
  Teaches teams how to work with imperfect or messy production data.
• Workshops for Teams
  Provides short, live workshops for designers and product managers to learn about onboarding leaks.
• Defend Drop-off Maps
  Helps distinguish between real user exits and delays, bots, or marketing effects.
• Funnel Signal Studio
  A main program to find first-time user issues, silent exits, and test solutions.
• Recovery Experiments
  Ends analysis with specific experiments to fix issues, with clear owners and goals.
• Activation Improvement
  Has achieved about 2.4 times increase in early user activation after making fixes.
• Course on Drop-off Lab
  Offers a main course for learning about user drop-off analysis and solutions.
• Event Design and Rituals
  Joins event setup with regular team routines to prevent analysis from stalling.
• Local and Bilingual Support
  Provides coaching that understands local payment methods, bilingual user experience, and Bangkok’s schedule.
• Experience with Product Teams
  Has coached 73 product teams since 2019 to improve user retention.
• Product-Owned Instrumentation
  Ensures event tracking is clear, owned by product teams, and aligned with features.