Sorted

This platform automates customer support for e-commerce stores, primarily by reading and analyzing incoming emails, matching inquiries with corresponding Shopify orders, and composing personalized responses that reflect the store owner's voice. Its main features include real-time email sorting by topic, urgency, and emotional tone, automatic generation of draft replies for common questions such as order status and returns, and seamless integration with the Shopify order management system to streamline communication workflows. It addresses the challenges of managing high-volume, repetitive customer inquiries efficiently and promptly, making it ideal for small to medium-sized online retailers seeking to improve customer satisfaction, reduce support workload, and deliver quick, accurate responses to shoppers.

Sorted can be found in Shopify Apps categories.