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Details

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Desk360 Main Features

• Shared Inbox
  All team members can see and respond to customer messages in one shared inbox.
• SLA Management
  Manage service level agreements to ensure timely responses.
• Secure Helpdesk
  Desk360 provides a safe environment for managing customer support.
• Ticket Auto Reply
  Automatically reply to customer tickets to save time.
• Team Collaboration
  Easily manage your work with smart ticket assignments and messaging between team members.
• Chatbot Integration
  Use chatbots to assist customers and provide quick answers.
• Multichannel Support
  Desk360 allows you to manage all customer messages from different platforms like WhatsApp, Facebook, and email on one page.
• Social Media Support
  Manage customer service through various social media channels.
• User-Friendly Design
  The support screen is designed to help you save time with quick answers and special notes for a better experience.
• Performance Reporting
  Get reports on ticket volume and team performance to improve service.
• Self-Service Helpdesk
  Customers can find answers on their own through help pages.
• WhatsApp Business API
  Integrate WhatsApp for better customer service.
• Customizable Live Chat
  You can change the look of the chat bubbles and send push messages to reach more customers.
• 3 Months Free for Startups
  New businesses can enjoy 3 months of free service to help them grow.
• 6 Months Free for Switchers
  If you move to Desk360, you can import your ticket history and get 6 months of free service.
• Free Plan for Small Businesses
  Desk360 offers a free plan that includes all the essential features for small businesses.

Desk360 Benefits

• Saves Time
  All messages are gathered on one page, making it quicker for support teams to respond to customers.
• Detailed Reporting
  Desk360 provides reports that help businesses understand their support performance and improve over time.
• Customizable Support
  You can change how the live chat looks, making it more appealing to customers and helping to reach more people.
• Smart Ticket Management
  The software helps assign tickets to the right team members automatically, making sure that customer issues are handled quickly.
• Improves Team Cooperation
  Desk360 allows team members to communicate easily and manage tasks together, which helps them work better as a group.
• Boosts Customer Satisfaction
  Desk360 helps customers feel happy by allowing them to reach support through many different channels like WhatsApp and email.

Who should use Desk360?

• Managers
  They can see detailed reports to understand how well their team is doing and improve service.
• Startups
  They can get 3 months free to help grow their business with good customer service tools.
• Marketing Teams
  They can reach more customers through different channels like WhatsApp and live chat.
• Tech-Savvy Users
  They can customize the chat features to match their brand and improve customer interaction.
• Small Business Owners
  They can use Desk360 for free to manage customer support and keep their customers happy.
• Customer Support Teams
  They can work better together by sharing messages and managing tickets easily.

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