Landis

Call Center & Contact Center Software

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A extensive solution designed for enhancing customer interactions within a collaborative communication platform, this software transforms the platform into a fully functional contact center. Key features include advanced queue management, real-time analytics, customizable call handling, and seamless integration with existing tools, addressing challenges such as inefficient call routing and customer service delays, making it ideal for businesses seeking to improve their customer experience and operational efficiency.

Landis can be found in Call Center & Contact Center Software categories.

The most similar products to Landis are:

CallHippo Promoted → StringeeX → Call Center Solutions → Deepijatel → Omningage →

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Details

Landis Main Features

• Wall Board
  Wall Boards show real-time statistics about calls in the contact center, helping managers and agents track call activity.
• Easy to Install
  The solution is simple to set up, allowing teams to start using it quickly.
• Teams Look & Feel
  The interface is designed to match Microsoft Teams, making it familiar and easy to use for users.
• Calendar & Presence
  This feature integrates with calendars to show availability, helping users manage their time effectively.
• 1 Click Call Handling
  This feature provides an easy way to manage calls with a simple interface for transferring, holding, and muting calls.
• Advanced Queue Functionality
  This feature helps manage calls in Microsoft Teams by routing them based on skills, allowing managers to see live insights and interact with calls in the queue.
• Configure to Your Operator's Exact Needs
  Users can customize messages and call-back options for missed calls, making it easier to communicate with customers.

Landis Benefits

• 1-Click Call Handling
  This feature makes it easy for users to manage calls with just one click, saving time and making communication smoother.
• Live Queue Statistics
  Managers can see real-time data on calls, which helps them make better decisions and improve service.
• Advanced Queue Functionality
  This helps manage calls better by routing them to the right people, making sure customers get the help they need quickly.
• Customizable Call-Back Messages
  Users can create personal messages for missed calls, which helps keep customers happy and better.
• Seamless Integration with Microsoft Teams
  The solution works well with Microsoft Teams, making it easy for teams to use tools they already know.

Who should use Landis?

• Business Owners
  They can improve customer satisfaction and make smarter decisions with detailed reporting and analytics.
• IT Administrators
  They find it easy to set up and integrate the contact center with Microsoft Teams, saving time and effort.
• Call Center Agents
  They benefit from easy call handling, which helps them work faster and serve customers well.
• Customer Service Teams
  They can provide better service with advanced call routing and personalized messages for missed calls.
• Contact Center Managers
  They can use real-time statistics to manage calls better and improve team performance.

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