Surgery Assist

Patient Engagement Software

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Surgery Assist™ is the leading automated assistant designed for general practice, empowering NHS organizations to manage healthcare demand through patient self-service and digital enablement. Features like automated signposting, personalized support, and multilingual capabilities, it enhances patient engagement while significantly reducing administrative workloads.

Surgery Assist can be found in Patient Engagement Software categories.

The most similar products to Surgery Assist are:

Drequ Verified profile Promoted → SurgeryWeb → SolvEdge →

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Surgery Assist Main Features

• Integration
  Surgery Assist works with existing digital tools, including phone systems and online booking platforms.
• Custom Avatars
  You can add friendly characters to the assistant to make it more engaging and help patients feel comfortable.
• NHS Compliance
  Surgery Assist is a fully compliant NHS supplier, ensuring it meets all necessary regulations and standards.
• Trusted Partner
  Surgery Assist has been a reliable partner for GP surgeries and NHS organizations since 2009.
• Surgery Insights
  The assistant includes a dashboard that tracks improvements in patient access and provides expert insights.
• Automated Assistant
  Surgery Assist is a chatbot that helps NHS organizations manage healthcare demand by empowering patients and using digital tools.
• Dynamic Translation
  It offers help in over 60 languages, making it easier for patients who speak different languages to get support.
• Patient Empowerment
  The assistant allows patients to find information and solve their own issues, which can reduce the workload for staff by 30%.
• Personalized Support
  Patients receive tailored guidance to help them access health and care services online.
• Reduced Call Queuing
  Using automated support can cut telephone waiting times by 50%, making it easier for patients to get help.
• Active Patient Support
  Surgery Assist serves over 1 million active patients across the UK, providing support in many languages.
• Complex Query Handling
  The assistant is trained to understand and manage complicated administrative questions from patients.
• Increased NHS App Usage
  The assistant helps more patients use the NHS App, leading to fewer missed appointments and easier access to services.
• Self-Referral Expansion
  It automates the process for patients to refer themselves to community services, helping to lessen the demand on general practice.

Surgery Assist Benefits

• Empower patients
  Patients can find answers and services on their own, which makes them feel more in control of their health.
• Free up capacity
  The automated assistant helps reduce the workload by 30%, allowing staff to focus on more important tasks.
• Reduce call queuing
  Automated support cuts down waiting times on the phone, making it easier for patients to get help.
• Expand self-referrals
  By automating signposting, patients can easily refer themselves, reducing the number of calls to the practice.
• Solve complex queries
  The assistant can handle difficult questions, which helps patients get the information they need quickly.
• Improve patient access
  Support in over 60 languages helps break down language barriers, making healthcare more accessible for everyone.
• Increase NHS App uptake
  The assistant encourages more patients to use the NHS App, which helps them manage their health better.
• Track access improvement
  The access dashboard provides insights into how well patients are being served, helping to improve services.
• Personalised patient support
  Patients receive tailored help to access health services, making their experience smoother.

Who should use Surgery Assist?

• Patients
  Patients benefit from easy access to health services and support, making it simpler to get the help they need.
• GP Surgeries
  Surgery Assist helps GP surgeries by reducing their workload, allowing them to serve more patients efficiently.
• NHS Organizations
  NHS organizations can improve patient care and reduce demand on services with automated support and self-service tools.
• Healthcare Workers
  Healthcare workers can save time on admin tasks, allowing them to focus more on patient care.
• Digital Support Teams
  Digital support teams can improve patient engagement by using friendly avatars and personalized assistance.

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