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Screenshots

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Details

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Agent IQ Main Features

• Lynq Up
  This feature provides a secure and ongoing messaging experience for users.
• Web Chat
  This feature enables real-time conversations through live chat.
• Video Chat
  This feature makes digital conversations more personal with video calls.
• Banker Lynq
  This feature gives account holders a dedicated banker for ongoing support.
• Co-browsing
  This feature lets bankers guide account holders on their screens during a session.
• Internal Chat
  This feature allows staff to quickly get answers from each other.
• SMS Messaging
  This feature allows account holders to communicate via text, just like with friends.
• Collections SMS
  This feature automates collection messages via SMS for easier communication.
• Lynq Smart Chat
  This feature allows live chat with video, co-browsing, and AI self-service for easy communication.
• Social Messaging
  This feature supports messaging through popular apps like Facebook and WhatsApp.
• AI for Leadership
  This feature provides insights to help leaders make better decisions.
• Success Foundation
  This feature ensures smooth setup, ongoing updates, and dedicated support for customers.
• AI for Internal Staff
  This feature helps staff work more efficiently with AI support.
• Real-time Translation
  This feature helps users communicate in their own languages instantly.
• AI for Account Holders
  This feature allows account holders to get help anytime using an AI chatbot.
• Security & Accessibility
  This feature offers high-level security, so users can engage safely.
• Lynq Persistent Messaging
  This feature provides secure messaging that stays active and can send reminders to users.
• Lynq Relationship Banking
  This feature helps banks build strong relationships with account holders beyond just branch visits.

Agent IQ Benefits

• 24/7 Support
  Lynq provides round-the-clock service, allowing customers to get help whenever they need it.
• AI Self-Service
  Account holders can use AI chatbots to get answers quickly without waiting for a human, saving time.
• Digital Engagement
  Lynq allows banks to connect with customers anytime, anywhere, making banking easier and more convenient.
• Internal Efficiency
  Staff can get quick answers and support, which helps them work better and faster.
• Real-Time Translation
  Customers can communicate in their own language, making banking more accessible for everyone.
• Streamlined Collections
  Automating collections through SMS makes it easier for customers to respond and reduces errors.
• Persistent Communication
  Customers can have ongoing conversations with their bankers, so they don't have to repeat themselves, which builds trust.
• Video Chat and Co-Browsing
  These features make digital conversations more personal and help customers get the support they need visually.
• Accessibility for Underbanked
  Lynq creates trust and transparency with customers who may not have easy access to traditional banking.
• Enhanced Customer Relationships
  Lynq helps banks build stronger relationships with customers by allowing personalized interactions.

Who should use Agent IQ?

• Bank Staff
  They will work better with AI support and can find answers quickly.
• Leadership
  They will get insights to make better decisions for their business.
• Account Holders
  They can get help anytime and connect with their personal banker easily.
• Business Owners
  They can manage their accounts online and talk to bankers when it suits them.
• Wealth Managers
  They can build stronger relationships with clients using a digital platform.
• Call Center Agents
  They can handle more calls efficiently with AI helping them.
• Credit Union Members
  They will enjoy better service and support without needing to go to a branch.
• Underbanked Individuals
  They can trust the service and get help even if they can't visit a branch.

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Agent IQ Alternatives

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Technologies Used

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