Coax

CRM (Customer Relationship Management)

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Coax is a communication platform designed to help businesses manage customer interactions across various channels like texts, emails, and social media. It offers features such as automated responses, payment processing, and custom forms to streamline customer service and improve efficiency.

Coax can be found in CRM (Customer Relationship Management) categories.

The most similar products to Coax are:

CallHippo Promoted → Voicent → Spechy → Xclusivedesk → froged →

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Details

Coax Main Features

• Phone
  See all calls, voicemails, and follow-ups in one place to improve phone communication.
• Teams
  Invite new users to Coax to make replying to customers easier.
• Reviews
  Get more 5-star reviews by sending automated requests to happy customers.
• Shopify
  Link your Shopify store to Coax so each customer's chat includes their order details.
• Payments
  Receive payments directly in the app using Stripe, and easily export payment data.
• Automations
  Send automated texts for missed calls, after hours, or based on keywords, plus create custom automations.
• Chat Widget
  Keep conversations going with a chat widget that stays live with SMS for your customers.
• Contact Card
  Easily track customer information, update details with one click, and view all shared media.
• Custom Forms
  Collect important information from customers with easy-to-use custom forms that start new conversations.
• Integrations
  Connect with over 800 other platforms to see if Coax works with your tools.
• Multi Location
  Manage multiple business locations with specific hours, social media, and users for better service.
• Universal Chat
  Send texts, social media messages, emails, calls, and more in one chat to never miss a customer.
• Integrations Facebook
  Make Facebook inquiries easier and faster with Coax's integration.
• Integrations Instagram
  Use Instagram with Coax to improve how you connect with customers.

Coax Benefits

• teams
  Inviting new users makes it easier for your team to respond to customers, improving communication.
• reviews
  Automated review requests help you get more positive feedback from happy customers, improving your business's reputation.
• payments
  You can receive payments directly in the app, making transactions simple and quick.
• automations
  Automated texts for missed calls and out-of-business hours save time and ensure customers get responses quickly.
• chat widget
  The chat widget keeps conversations open, making it easy for customers to reach you anytime.
• contact card
  The contact card feature lets you update customer information quickly and see all shared media in one place.
• custom forms
  Custom forms help you gather important information from customers easily, starting new conversations.
• integrations
  Integrating with platforms like Instagram and Facebook streamlines customer inquiries and interactions.
• multi location
  Managing multiple locations with specific hours and social media helps you serve customers better.
• universal chat
  It helps you send messages through texts, social media, emails, and calls all in one place, so you never miss a customer.

Who should use Coax?

• Sales Teams
  They can see all customer interactions in one place, helping them follow up and close sales more effectively.
• E-commerce Managers
  They can track orders and payments directly in the chat, making it simple to handle customer inquiries about their purchases.
• Small Business Owners
  They can manage all customer chats in one place, making it easier to respond quickly and keep customers happy.
• Social Media Managers
  They can connect with customers on platforms like Instagram and Facebook, making it easier to engage and respond to inquiries.
• Customer Service Teams
  They can use automated messages to reply to customers faster, which helps improve customer satisfaction.
• Marketing Professionals
  They can collect customer feedback and reviews easily, helping to boost their business's online reputation.
• Multi-location Businesses
  They can manage different locations and their specific hours in one app, making it easier to serve customers everywhere.

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