Swift Fox

Remote Monitoring & Management (RMM) for MSPs

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This extensive network management solution streamlines operations for internet service providers by offering advanced monitoring, automated billing, and integrated call center functionalities. Key features include real-time network monitoring, automated customer provisioning, DDoS protection, and a self-service portal, all designed to improve customer experience and operational efficiency while addressing challenges such as network performance issues and billing complexities for small to medium-sized internet service providers.

Swift Fox can be found in Remote Monitoring & Management (RMM) for MSPs categories.

The most similar products to Swift Fox are:

CallHippo Promoted → Onezeroart →

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Details

Swift Fox Main Features

• API Integrations
  Connect with other services to allow online sign-ups and automatic account creation.
• Email Statements
  Send monthly statements or invoices to customers with customizable templates.
• Fully Hosted PBX
  Set up a toll-free number and manage phone calls with no extra fees.
• Ticketing System
  Create and manage tickets for customer accounts to track actions needed.
• Automated Billing
  Send invoices by email, charge credit cards, and allow customers to pay online to avoid disconnection.
• Carrier-Grade NAT
  Assign private IPs to customers and change them if a DDoS attack is detected.
• Management Reports
  Provide reports to help understand call volume and improve scheduling.
• Network Monitoring
  Automatically find customer radios and check their connection every minute, all day, every day.
• Email and Live Chat
  Save email support and live chat conversations on customer accounts.
• Usage Based Billing
  Charge customers for extra bandwidth if they go over their data limits.
• Built-In Call Centre
  Record all phone calls, emails, and service calls for each customer account automatically.
• Fast DDoS Protection
  Monitor for DDoS attacks and quickly take action to protect the network.
• Schedule Field Crews
  Assign service calls to field crews and notify customers of appointments.
• Comprehensive Reports
  Provide detailed reports for easy accounting and reconciliation.
• Credit Card Processing
  Automatically charge customers' credit cards each month.
• Active Queue Management
  Ensure important applications like VoIP and gaming work well even when the network is busy.
• Customer LOS Path Plots
  Find the best towers for service based on a customer's address and surroundings.
• Record All Client Calls
  Save all incoming and outgoing calls for easy access later.
• Self-Service Web Portal
  Allow customers to view their usage and bills online, and pay to reconnect.
• Provisioning and Shaping
  Automatically detect new customer radios and manage their bandwidth usage.
• Ping Monitoring and Paging
  Check customer radios every minute and keep a history of their performance.
• Dynamic Route Visualization
  Show the current path of data on a network map in real-time.
• Intuitive Frequency Planner
  Display current frequencies to help avoid conflicts in wireless communication.
• Real-Time Network Monitoring
  Monitor network performance and customer connections in real-time.
• Auto MPLS Traffic Engineering
  Balance customer traffic evenly across different connections and adjust automatically as needed.
• Backhaul Capacity Measurement
  Measure and graph the capacity of wireless equipment against its usage.
• Captive Disconnect with Portal
  Disconnect customers for non-payment but let them pay online to reconnect automatically.

Swift Fox Benefits

• Usage Reports
  You can see how much data customers use, helping you manage your resources better.
• DDoS Protection
  It protects your network from attacks that can slow down or stop service, keeping your customers online.
• Automated Billing
  You can send bills and take payments automatically, making it easier for you and your customers.
• Network Monitoring
  It helps you see if customer connections are working well all the time, so you can fix problems quickly.
• Traffic Management
  It balances customer internet traffic automatically, ensuring everyone gets a good connection even during busy times.
• Self-Service Portal
  Customers can check their bills and pay online, which makes it easier for them to manage their accounts.
• Built-In Call Centre
  You can keep track of all customer calls and emails, which helps you provide better service.
• Real-Time Monitoring
  You can see how well your network is performing at any moment, helping you catch issues before customers notice.
• Customer Provisioning
  It automatically sets up new customers and manages their internet speed, saving you time and effort.
• Automated Notifications
  You can automatically inform customers about their service status, which keeps them updated and happy.

Who should use Swift Fox?

• WISP Operators
  WISP operators can easily manage their networks and monitor customer connections without needing new equipment.
• Business Owners
  Business owners can access thorough reports to understand their operations and make better decisions.
• Billing Managers
  Billing managers can automate invoicing and payments, making it easier to keep track of customer accounts.
• Field Technicians
  Field technicians can schedule service calls and installations efficiently, improving their workflow.
• Network Engineers
  Network engineers can monitor network performance in real-time and quickly identify issues before customers notice.
• Customer Service Agents
  Customer service agents can record calls and manage support tickets, helping them provide better service to customers.

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