Purple Cloud

Cloud PBX Software

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Purple Cloud® offers an innovative live chat and communication platform designed specifically for brick-and-mortar stores, integrating call tracking, texting, and chat functionalities into one seamless experience. With partnerships with multiple VOIP providers, it delivers a cost-effective solution that simplifies customer interactions while providing thorough reporting and analytics tools.

Purple Cloud can be found in Cloud PBX Software categories.

The most similar products to Purple Cloud are:

Clerk Chat Promoted → BluIP → RingQ → oChats Verified profile → ZIWO →

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Details

Purple Cloud Main Features

• Chat
  You can chat with customers from websites and respond to them along with text messages.
• Texting
  You can send and receive texts on landlines, and all employee texts are tracked.
• Call Tracking
  Purple Cloud tracks all calls, whether they are made or received, so you can see all the details.
• Click to Call
  You can use any click-to-call technology or just dial the phone, and all calls will be tracked.
• Half the Price
  Using Purple Cloud for call tracking is usually half the cost of traditional methods because it cuts phone carrier fees.
• All In One Place
  Purple Cloud combines phone systems, call tracking, texting, and chat into one easy platform.
• No Tracking Numbers
  You don’t need special tracking numbers or click-to-call widgets; everything is simple and straightforward.
• Set It and Forget It
  You can create and update phone extensions easily, and they will be automatically tracked and reported.

Purple Cloud Benefits

• Easy Setup
  You can create and update phone extensions easily, and everything is tracked without needing extra tools or numbers.
• Call Tracking
  Purple Cloud tracks all calls automatically, so you can see who called and when, helping you understand your customer interactions better.
• No Extra Costs
  You don't need to pay for extra tracking numbers or widgets, which simplifies your communication setup.
• Texting Capability
  All landlines can receive texts, allowing you to communicate with customers through their preferred method.
• Integration with CRM
  Calls and messages are linked to your CRM, so you have all customer information in one spot for better service.
• All-in-One Communication
  You can manage calls, texts, and chats all in one place, making it easier to keep in touch with customers.

Who should use Purple Cloud?

• Customers
  Customers can enjoy quick responses through chat and text, making it easier to get help when they need it.
• Employees
  Employees can benefit by having all their calls and texts tracked, helping them stay organized and efficient.
• Store Owners
  Store owners can use Purple Cloud to track all customer calls and messages in one place, making it easier to manage communication.

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Purple Cloud Alternatives

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ZIWO

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