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Screenshots

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Details

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CallN Main Features

• Marketing Insights
  You can learn what customers want through sentiment analysis and campaign monitoring.
• Sentiment Analysis
  The software analyzes words to give insights into how customers and agents feel during calls.
• Speech Intelligence
  The software uses advanced technology to analyze conversations and provide useful insights.
• Powerful Rules Engine
  You can set up rules to automate actions based on specific conditions.
• Dashboards & Reporting
  Get quick access to call statistics and other important data through user-friendly dashboards.
• Workforce Optimization
  It helps improve team performance by automating quality assurance processes and identifying training needs.
• Keypress Actions (DTMF)
  Save time by using keypress actions to tag calls or control recordings easily.
• Call Recording and Tagging
  Easily record and organize calls with custom tags to keep everything in order.
• Cloud Based Call Recording
  CallN allows you to record calls over the internet, making it easy to access and manage your recordings.
• Compliance Risk Management
  CallN ensures your business follows laws and regulations, helping you manage risks effectively.
• Automatic Call Transcription
  Every call is automatically transcribed with high accuracy for easy reference.
• Customer Experience Improvement
  The software provides tools to understand and improve how customers interact with your business.
• Handset Grouping & Call Tagging
  You can create groups for handsets and tag calls individually for better organization.
• Integration with Other Platforms
  CallN connects smoothly with popular platforms like Salesforce and Zendesk.
• Voice of Customer (VOC) Analysis
  CallN helps you understand what customers are saying and their needs.

CallN Benefits

• Call Recording
  It makes it easy to record and organize calls, saving time and effort for businesses.
• Compliance Risk
  It ensures your business follows laws and regulations, reducing the risk of legal issues.
• Marketing Insights
  It gives a clear understanding of customer opinions and needs, which helps in planning better marketing strategies.
• Customer Experience
  It provides insights from customer calls, helping to improve how businesses interact with customers.
• Workforce Optimization
  It helps improve team performance by finding areas where agents need more training.

Who should use CallN?

• IT Managers
  They can simplify call storage and management, making it easier to keep track of important conversations.
• Business Owners
  They can improve customer service and increase sales by understanding what customers want from their calls.
• Marketing Teams
  They can learn what customers think about their products and services, helping to create better marketing strategies.
• Compliance Officers
  They can ensure that the business follows all laws and regulations, reducing the risk of fines.
• Call Center Managers
  They can easily train their staff by identifying areas where agents need help, making the team work better.
• Customer Service Representatives
  They can listen to their own calls to improve their skills and provide better service to customers.

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CallN Alternatives

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Technologies Used

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