Decisiv

CRM (Customer Relationship Management)

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Decisiv SRM is a service relationship management application designed to improve communication and efficiency in the commercial vehicle industry. It connects fleet managers, service providers, and manufacturers to streamline the entire service process, enhancing asset performance and reducing downtime.

Decisiv can be found in CRM (Customer Relationship Management) categories.

The most similar products to Decisiv are:

REsimpli Promoted → Relatico → RMB Solutions → Road Ready → RoadFS →

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Details

Decisiv Main Features

• Consulting
  Offers expert advice to improve service management.
• Increased Uptime
  Helps keep vehicles and equipment running without delays.
• Collaboration Portal
  A space where teams can work together and share information easily.
• Preventive Maintenance
  A system that schedules regular maintenance to prevent breakdowns.
• Service Success Process
  A structured approach to ensure successful service outcomes.
• Largest Network Alliance
  Connects users to a wide network of service providers and partners.
• Third-Party Integrations
  Connects with other software and services to improve functionality.
• Implementation & Training
  Provides support to set up the system and train users.
• Mobile Service Management
  Allows users to manage services and repairs from their mobile devices.
• True Total Cost Visibility
  Gives a clear view of all costs related to service and repairs.
• Service & Repair Management
  This tool helps track and manage all service and repair activities.
• Real-Time Asset Repair Tracking
  Tracks the status of repairs as they happen, providing updates instantly.
• Service Relationship Management
  This feature helps manage service events effectively for fleets and service providers.
• Telematics & Remote Diagnostics
  This feature provides real-time data about vehicle performance and issues.
• Reporting, Analytics & Intelligence
  Tools that help analyze data and generate reports for better decision-making.
• Service & Repair Process Optimization
  Improves the efficiency of service and repair processes.
• Always ON – Anywhere, Anytime Access
  Access information about services and repairs from any device, anywhere.

Decisiv Benefits

• Reduced Downtime
  With proven results, Decisiv SRM cuts downtime by an average of 33%, allowing assets to be back in use sooner.
• Real-Time Tracking
  Users can track the status of repairs in real time, reducing surprises and speeding up the repair process.
• Better Communication
  The SaaS connects everyone involved in the service process, making it easier to share updates and information.
• Increased Efficiency
  Decisiv SRM helps manage service events faster, which means vehicles spend less time out of service.
• Data-Driven Decisions
  The SaaS provides actionable data that helps users make better decisions about asset management.
• Access to a Large Network
  With over 5,000 service locations, fleets can find the best service providers quickly and easily.
• Higher Repair Success Rate
  The system ensures repairs are done right the first time, leading to fewer repeat visits and higher uptime.
• Improved Asset Performance
  By connecting dealers and customers, Decisiv SRM helps improve the overall performance of assets.
• Streamlined Service Process
  Decisiv SRM simplifies the entire service process, from alerting the right people to scheduling repairs.
• Integration with Existing Systems
  Decisiv SRM connects with current systems, allowing users to access new data and capabilities easily.

Who should use Decisiv?

• OEMs
  OEMs can connect with fleets and service providers to improve service management and increase asset performance.
• Partners
  Partners can collaborate more effectively within the ecosystem, leading to better service outcomes and increased revenue.
• Fleet Managers
  Fleet managers can use Decisiv SRM to reduce downtime and get their vehicles back on the road faster.
• Service Providers
  Service providers can benefit by improving communication and efficiency, leading to more satisfied customers.
• Component Suppliers
  Component suppliers can gain insights into service events, helping them improve their products and services.

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Technologies Used

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