MOHELA

Questions and answers

• Auto Debit
  You can sign up to have payments automatically taken from your bank, which may give you a small interest rate discount.
• Mobile App
  You can manage your loans easily on your phone with the MOHELA App.
• Parent Tips
  Helpful information is available for parents to support their students’ loan management.
• Go Paperless
  You can choose to get your account information online instead of by mail.
• Disaster Relief
  If you are in a disaster area, you may be able to delay your loan payments temporarily.
• Document Upload
  You can quickly upload important documents online.
• Payment Options
  Various plans are offered based on your situation, including deferment and forbearance.
• Contact Information
  Multiple ways to contact MOHELA, including phone numbers and hours of operation.
• Account Registration
  You can create an account to see your loan details, make payments, and learn about repayment plans.
• Lower Payment Options
  There are ways to lower your monthly loan payments if needed.
• Account Management Tools
  You can use online tools to manage your account, like updating information or uploading documents.
• Repayment Plan Evaluator
  You can compare different repayment plans to find the best one for you.
• Loan Servicing Information
  You can view and manage your Federal Student or Navient loans online on different websites.
• Loan Forgiveness & Discharge
  Options are available if you qualify for loan forgiveness or discharge.
• Income-Driven Repayment Update
  You can ask to change your payment if your income or family size changes to lower your monthly payment.
• Support for Special Situations
  Guidance is available for borrowers in military service, public service, or facing financial hardships.