Blox

Base de connaissances et logiciel libre-service

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This platform provides a modular support infrastructure that seamlessly integrates with your code repository to create AI-powered customer service tools such as knowledge bases, chatbots, and ticket management systems, solving common issues like maintaining up-to-date documentation and streamlining user inquiries. Its main features include automated knowledge base generation directly from your codebase, embeddable AI chatbots that answer customer questions contextually, automated ticket creation for unresolved issues, user-driven feature voting, and multi-project management, making it ideal for software developers, support teams, and product managers seeking efficient, customizable support solutions that reduce manual effort and improve user engagement.

Blox se trouve dans Knowledge Base & Self-Service Software catégories.

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Détails

Principales caractéristiques de Blox

• AI Chatbot
  An AI bot can answer customer questions by using your knowledge base and code context.
• Easy Setup
  Each block works independently and can be added to your app quickly, whether you want just one or all of them.
• Source Block
  Connect your GitHub repositories so the AI has accurate information from your code.
• Ticket System
  When the AI cannot solve an issue, it creates a ticket with all conversation details.
• Knowledge Base
  The system creates articles, guides, and FAQs automatically from your code, and they stay updated with code changes.
• Roadmap Feature
  Customers can suggest and vote on features to help prioritize your product plans.
• Connect GitHub Repo
  You can connect your GitHub account to get a support widget based on your code.
• Fully Loaded Blocks
  Each block is a complete product, ready to use, with no extra setup needed.
• Multi-Project Support
  You can manage multiple products from one dashboard, each with its own support, articles, and tickets.
• Modular Support Blocks
  Six different blocks (Knowledge, Chat, Ticket, Roadmap, Source, Multi-Project) can be used together or separately to build your support system.
• Sign In and Free Trial
  You can sign in easily and try the service for free, with setup in 10 minutes.

Insignes

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