Telavox

Call Center & Contact Center Software

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This is a cloud-based business telephony and communications platform that automates call flow, routes inquiries, and acts as an AI receptionist to answer questions, book appointments, and transfer calls, while delivering call transcription, recording, analytics, and real-time ticket creation. It integrates with CRM and helpdesk tools, calendars, and productivity suites, supports mobile and desktop access, and provides an admin portal with easy management, presence and availability, and smart integrations to solve missed calls, long wait times, scattered systems, and repetitive tasks for small to large organizations’ IT, customer service, sales, and support teams.

Telavox can be found in Call Center & Contact Center Software categories.

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Telavox Main Features

• PBX
  Our cloud PBX helps you manage calls and messages in one easy app for better communication.
• Tickets
  The ticket manager creates tickets automatically when someone calls, making it easy to share and track them.
• AI assist
  Get help from AI to streamline your customer service and support tasks.
• Mobile app
  Access all our services on your mobile device for convenience and flexibility.
• Easy to use
  Our app is designed to be user-friendly, so you can start using it without training.
• Admin portal
  Manage your company's telephony and switchboard easily from a simple online portal.
• Integrations
  Easily connect our telephony with other tools you use, like Salesforce and Microsoft Teams.
• Call recording
  Record calls for training or quality assurance purposes.
• Contact lookup
  Quickly find contact information to make communication easier.
• AI receptionist
  Use AI to manage calls and provide information without needing a human operator.
• Call statistics
  View data on your calls to understand usage and improve service.
• Transcribed calls
  Get written records of your calls for easy reference.
• Easy to administer
  Make changes to your telephony settings quickly and without needing IT help.
• Custom integrations
  Create tailored connections with the systems you already use for a smoother workflow.
• Calendar integration
  Connect your calendar to see your availability and manage appointments better.

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