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TixTalk

Name: TixTalk
Author: TixTalk

An all-in-one customer support platform unifies conversations across live chat, email, and social media to streamline engagement, speed up responses, and ensure consistent, high-quality service. Key features include a centralized unified inbox, smart ticketing with SLAs and automation, AI-powered knowledge base with self-service articles, automation rules and macros, enterprise security with SSO and audit logs, and collaborative tools for teams, solving problems like fragmented channels, repetitive manual tasks, and slow resolution times for growing businesses and customer support teams.

TixTalk can be found in Help Desk & Customer Support Software categories.

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Details

Pricing: $99/mo

Consumer Type: B2B

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TixTalk Main Features

Automation
Automate repetitive tasks using smart rules and macros to make work easier and faster.
Unified Inbox
Manage all customer conversations from chat, email, and social media in one place.
Knowledge Base
A self-service portal with searchable articles and AI-powered suggestions for customers.
Smart Ticketing
Advanced ticket management with service level agreements, automation, and intelligent routing.
Team Collaboration
Tools for internal notes, @mentions, and real-time collaboration to help your team work together.
Enterprise Security
Bank-level security features including single sign-on, audit logs, and compliance certifications.

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Technologies Used

Tailwind Wix Content Delivery Network (CDN) HTML5 nginx NextJS

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