QueueMetrics

Call Center & Contact Center Software

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This platform provides extensive real-time analytics, detailed reporting, and customizable dashboards to monitor and optimize call center performance across multiple locations and remote agents. It offers features such as agent management tools, call outcome tracking, embedded softphones, and cloud-based deployment, simplifying setup and maintenance while offering scalable solutions for contact centers of various sizes. Designed for customer service managers, call center supervisors, and telecommunication professionals, it addresses issues related to workforce efficiency, agent productivity, and service quality, enabling organizations to improve operational efficiency and improve customer satisfaction.

QueueMetrics can be found in Call Center & Contact Center Software categories.

The most similar products to QueueMetrics are:

Nimbata Promoted → ISI → Aceyus VUE → The Reporting Engine → Peak Amplify →

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Details

QueueMetrics Main Features

• Free trial
  You can try the software for free with all features included.
• Agent panel
  Agents have a special tool to help them do their work better and flag call outcomes.
• Quick setup
  It only takes about five minutes to install and start tracking your call center activities.
• Many metrics
  It provides over 200 different measurements to understand your business.
• Updates included
  The software comes with free updates automatically.
• Hassle-free setup
  You don't need to worry about installation, setup, or updates; a dedicated engineer will help you a lot.
• Cloud-based system
  The software is hosted in the cloud, so no need to buy or upgrade hardware.
• Embedded softphones
  Each agent has a softphone built into the system, saving costs on phones.
• Pay for what you use
  You only pay based on how much you actually use the service.
• Customizable dashboards
  You can easily create and share dashboards and wallboards in real time.
• Remote working friendly
  It is made to work well with remote and home-based teams.

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QueueMetrics Alternatives

Nimbata Promoted

This platform provides comprehensive call tracking and conversation intellige...

ISI

This platform provides advanced analytics and reporting tools designed to enh...

Aceyus VUE

This platform provides advanced analytics and reporting tools designed to enh...

The Reporting Engine

A comprehensive reporting solution for call centers enables organizations to ...

Peak Amplify

This is a real-time analytics, wallboard, and reporting platform for call cen...

QEval

An intelligent and customizable solution enhances contact center quality moni...

Technologies Used

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