Peak Amplify

Embedded Analytics & Dashboards

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This is a real-time analytics, wallboard, and reporting platform for call centers and unified communications that delivers live visibility into agent performance, call activity, service levels, and customer interactions through dynamic dashboards, wallboards, historical reporting, and proactive alerts with optional data integration add-ons. It solves problems of data silos, delayed insights, and inconsistent service by putting the right metrics in the hands of the right people at the right moment, enabling managers, supervisors, IT professionals, and executives across industries such as retail, finance, education, government, and healthcare to improve customer experience and overall operational performance.

Peak Amplify can be found in Embedded Analytics & Dashboards categories.

The most similar products to Peak Amplify are:

Nimbata Promoted → QueueMetrics → ISI → Datatrack → The Reporting Engine →

Screenshots

Details

Peak Amplify Main Features

• WebexOne
  This feature is part of the Webex platform, enhancing communication and collaboration for businesses.
• UCCX Wallboard
  This feature offers real-time visibility for Cisco UCCX, helping you monitor call center performance instantly.
• SIP Number-to-Name
  This feature provides dynamic caller-ID for Cisco SIP Gateways, helping you identify callers by name.
• UCCX Call Transfers
  This feature allows for quick call transfers in Cisco UCCX, making it easier to connect callers to the right person.
• Webex Calling Reporting
  This feature provides historical reports for Webex Calling, allowing you to analyze past data and make better decisions.
• Webex Calling Wallboard
  This feature gives real-time visibility for Webex Calling, helping you see important information at a glance.

Peak Amplify Benefits

• Rapid call transfers for Cisco UCCX
  This feature allows calls to be moved quickly to the right person, reducing wait times for customers.
• Dynamic caller-ID for Cisco SIP Gateways
  This shows the name of the caller, helping staff to recognize customers and provide better service.
• Improve Productivity for Cisco UCCX Contact Centres
  This allows workers to handle calls more efficiently, which means they can help more customers in less time.
• Real-time visibility for Cisco UCCX Contact Centres
  This helps managers see what is happening right now, so they can make quick decisions to improve service.
• Improve Customer Experience for calls to your business
  This makes it easier for customers to get the information they need, leading to happier customers.

Who should use Peak Amplify?

• partners
  They can strengthen their offerings by becoming a channel partner.
• sales teams
  They can use reporting tools to make better business decisions.
• IT professionals
  They can improve integration and connectivity for better service delivery.
• business managers
  They can improve customer experience and drive business performance.
• contact center agents
  They will be more productive with real-time visibility and quick call transfers.
• customer service representatives
  They can provide better service with dynamic caller ID features.

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