Rocketship

Professional Services Automation (PSA) for MSPs

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Giant Rocketship enhances Managed Service Provider (MSP) growth by automating helpdesk management within Autotask and ConnectWise Manage, streamlining ticket lifecycle processes. The SaaS features intelligent assignment, optimized scheduling, and AI-driven solutions to ensure SLA compliance and improve overall profitability for IT service providers.

Rocketship can be found in Professional Services Automation (PSA) for MSPs categories.

The most similar products to Rocketship are:

Drequ Verified profile Promoted → MSP Process → MSPCFO → DeskDay → Gorelo →

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Rocketship Main Features

• Optimize Workloads
  Rocketship improves how workloads are distributed among your team.
• Tiered Escalations
  The system allows for different levels of ticket escalation based on urgency.
• Defend Helpdesk SLAs
  The SLA Sentinel feature predicts and prevents SLA violations to keep your service on track.
• Improve Handoff Notes
  The system enhances the notes shared when handing off tickets between team members.
• No More Ticket Editing
  The SaaS reduces the need for manual editing of tickets.
• Optimize Team Workload
  Rocketship helps manage your team's workload by using SLA-driven SmartWorkQ.
• Prevent SLA Violations
  The SaaS works to ensure that you meet your service level agreements.
• Skill-based Assignments
  Rocketship assigns tickets based on the skills of your team members.
• Better Dispatch Calendar
  Rocketship provides a more efficient calendar for dispatching team members.
• Eradicate Orphan Tickets
  Rocketship helps eliminate tickets that are left unassigned or forgotten.
• Encode Business Processes
  SmartWorkflows allows you to speed up processes and enforce procedures with forms.
• Identify Abandoned Tickets
  TicketGuard helps find and fix forgotten customer support tickets.
• Simplify Recurring Tickets
  TicketRecur makes it easier to manage and save time on recurring tickets.
• Automate Dispatch & Escalations
  Rocketship automatically assigns tickets based on the skills and availability of your team members.
• Integrate Calendars with Remotes & Onsites
  You can easily schedule appointments, including travel time for onsite visits, using SmartMeetings.

Rocketship Benefits

• Scheduling
  SmartMeetings helps you schedule appointments easily, including travel time, making planning simpler.
• Profitability
  Rocketship makes your helpdesk more profitable by improving how tickets are managed and reducing costs.
• SLA Compliance
  Rocketship helps you meet SLA rules easily by making sure the right work goes to the right people on time.
• Abandoned Tickets
  TicketGuard helps you find and fix forgotten support tickets, ensuring all customer issues are addressed.
• Ticket Assignment
  With SmartDispatch, Rocketship automatically assigns tickets based on skills and availability, so no time is wasted.
• Workload Management
  Rocketship's SmartWorkQ helps you manage team workloads better, ensuring everyone has the right amount of work.
• SLA Violations Prevention
  SLA Sentinel predicts and prevents SLA violations, helping you avoid penalties and keep clients happy.
• Recurring Tickets Management
  TicketRecur simplifies handling recurring tickets, saving you time and effort.
• Business Process Acceleration
  SmartWorkflows speeds up your processes and makes sure everyone follows the right steps.

Who should use Rocketship?

• Business Owners
  Business owners can increase profitability by reducing labor costs and improving helpdesk operations.
• IT Support Teams
  IT support teams can work more efficiently with better scheduling and workload management.
• Helpdesk Managers
  Helpdesk managers can easily assign tickets to the right team members, reducing delays and improving service.
• Customer Support Representatives
  Customer support representatives can focus on solving issues instead of managing tickets, leading to happier customers.
• Managed Service Providers (MSPs)
  MSPs can save time and money by automating ticket management and improving SLA compliance.

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