ServiceTree

Professional Services Automation (PSA) for MSPs

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ServiceTree AUTO offers advanced ticket automation software designed specifically for Managed Service Providers (MSPs), streamlining the dispatching process by matching tickets to qualified technicians based on customizable parameters. Features like automated rescheduling and facilitated client scheduling, this Chrome extension enhances efficiency and ensures no tickets are overlooked, all while providing a risk-free 30-day trial.

ServiceTree can be found in Professional Services Automation (PSA) for MSPs categories.

The most similar products to ServiceTree are:

Schmeler Inc Ultimate Promoted → LatePoint Promoted → Rocketship → MSP Process → DeskDay →

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Details

ServiceTree Main Features

• Tech View
  Techs can quickly change the status of a ticket to in progress and start tracking time with one button.
• Easy Setup
  Setting up ServiceTree is quick and can be done in just a few simple steps.
• Easy Usage
  The tool is a Chrome extension that is easy to set up and use, allowing techs to start working on tickets quickly.
• Manager View
  Managers can see the next five tickets that techs are expected to work on, helping with planning.
• Open Next™
  This feature automatically reschedules tickets if a tech cannot finish them in one go, preventing lost tickets.
• MSP Integration
  ServiceTree is made specifically for Managed Service Providers (MSPs) using data from over 100,000 tickets.
• 30-Day Free Trial
  You can try ServiceTree for free for 30 days without needing a credit card, to see if it meets your needs.
• Automated Dispatching
  ServiceTree matches the right tickets to the right techs automatically, so no dispatcher is needed.
• Facilitated Scheduling
  Clients can easily book a time with a specific tech or the next available team member without back and forth emails.
• Customizable Prioritization
  You can customize how tickets are prioritized based on different factors like contact type and customer SLA.

ServiceTree Benefits

• Easy usage
  The Chrome extension is simple to set up and use, allowing techs to start working quickly.
• No more lost tickets
  Open Next™ helps to automatically reschedule tickets, ensuring that no ticket is forgotten.
• Facilitated scheduling
  Clients can easily book appointments with techs, reducing the hassle of back-and-forth emails.
• Customizable prioritization
  MSP owners can adjust how tickets are prioritized based on different factors, improving efficiency.
• Faster solutions for clients
  With better ticket management, clients receive quicker responses and solutions.
• Boosted customer satisfaction
  Immediate feedback options help improve service quality and client happiness.
• No more cherry-picked tickets
  Tickets are assigned based on set parameters, making sure all techs get a fair workload.
• No more manual searching for techs
  ServiceTree automatically matches tickets to the right technicians, saving time and effort.

Who should use ServiceTree?

• Clients
  Clients can schedule appointments directly with techs, making it easier to get help when they need it.
• Managers
  Managers can see what tickets techs are working on and prioritize tasks effectively.
• MSP Owners
  MSP owners can improve ticket closure rates and efficiency with automated ticket distribution.
• Technicians
  Technicians can easily find and work on tickets without manual searching, saving them time.

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ServiceTree Alternatives

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Technologies Used

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