Tickki

Help Desk & Customer Support Software

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This platform offers a extensive support solution that combines AI-powered messaging management with real-time communication and seamless integration with messaging channels like WhatsApp, serving customer support teams and service providers. Its main features include AI-generated reply suggestions, conversation summaries, intent and detail extraction, multi-workspace management accommodating multiple brands, internal notes for context, and secure private channels with scalable plans suitable for businesses of various sizes. By centralizing customer interactions, automating routine responses, and enabling instant human handoff, it addresses challenges such as message overload, slow response times, inconsistent communication, and complex multi-channel support, making it ideal for support agents, customer service teams, helpdesk managers, and organizations seeking efficient, secure, and scalable support operations.

Tickki can be found in Help Desk & Customer Support Software categories.

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Details

Tickki Main Features

• AI is optional
  You don't have to use AI; the inbox works normally without it if you prefer.
• Human takeover
  Any support agent can jump in and reply to messages at any time.
• Realtime updates
  Messages arrive live in the inbox, so support agents see new messages without refreshing.
• Secure by design
  Conversations are private, with secure channels and proper access rights to keep information safe.
• WhatsApp AI Chat
  You can run WhatsApp support with AI that answers instantly and lets humans take over anytime.
• Enterprise option
  Custom plans for large teams with special needs, including personalized support and pricing.
• Plans and pricing
  Choose from free, pro, or business plans that grow with your needs, adding more features and channels.
• Easy setup process
  Getting started takes just a few minutes; connect channels, then start receiving messages.
• Secure conversations
  All chats are private and scoped to each business for safety and privacy.
• Notes & customer context
  You can add notes about customers and keep track of conversations to help your team respond better.
• Multi-business workspaces
  You can manage multiple brands or businesses in one account and switch between them easily.
• WhatsApp support included
  Yes, it supports WhatsApp AI chat with both automated responses and human support.
• AI Replies and suggestions
  AI can suggest replies, summarize conversations, and find important details to help you respond faster.
• Professional support inbox
  A special inbox that helps you manage customer messages easily with AI and WhatsApp chat.

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