Mirage

Unified Communications (UCaaS)

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This solution seamlessly integrates telephony systems, such as Microsoft Teams, with Salesforce, enabling users to manage calls directly within the Salesforce platform without the need for additional infrastructure. Key features include real-time caller pop-ups, automatic data synchronization, and compatibility with a wide range of telephony systems, addressing challenges related to communication efficiency and data management for sales and customer service teams.

Mirage can be found in Unified Communications (UCaaS) categories.

The most similar products to Mirage are:

Nimbata Promoted → Lakin-Hagenes Plus Promoted → Dynamics Telephony → x-bees → Qware →

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Details

Mirage Main Features

• Call Management
  Make, receive, and manage phone calls within Salesforce without changing your current phone system.
• Automatic Data Sync
  Automatically sync call and caller information with your Salesforce records, like caller ID and call notes.
• Comprehensive Call Records
  Keep detailed records of calls, including follow-up actions and case details, all in Salesforce.
• Seamless Phone Integration
  Connect your phone system with Salesforce easily and manage calls directly from the Mirage app.
• Integration with Major Providers
  Mirage works with many major phone systems, including Avaya and Microsoft Teams, to save you time and money.

Mirage Benefits

• Automatic Data Sync
  It automatically syncs call and caller data with Salesforce records, so you always have the right information at hand.
• Improved Call Management
  You can make, receive, and manage calls directly from the Mirage app, which saves time and keeps everything organized.
• Seamless Phone Integration
  Mirage connects your phone system with Salesforce, making it easy to manage calls without changing systems.
• Streamlined Follow-Up Actions
  With call notes and follow-up actions linked to Salesforce, you can easily track what needs to be done after a call.
• Enhanced Caller Identification
  Mirage helps you identify callers quickly, allowing for better customer service and faster response times.

Who should use Mirage?

• Sales Teams
  Sales teams can make and manage calls directly in Salesforce, saving time and improving their work.
• Operations Teams
  Operations teams can sync call data with Salesforce, making it easier to manage information and improve efficiency.
• Technology Leaders
  Technology leaders can integrate their existing phone systems with Salesforce without needing to switch, reducing costs and hassle.
• Customer Success Teams
  Customer success teams can easily track calls and follow-up actions, helping them serve customers better.

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