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Screenshots

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Details

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TOPdesk Main Features

• Dashboards
  Visual dashboards help you see important information quickly.
• Ticket Handling
  It categorizes, prioritizes, and assigns incoming tickets to the right agents automatically.
• Ticket Tracking
  Follow the progress of each request easily.
• Work Management
  TOPdesk helps service teams handle requests, assign tasks automatically, and see who is working on what.
• Asset Management
  Keep track of company assets and manage them easily.
• Request Assignment
  Automatically give tasks to the best team member available.
• Request Automation
  Automatically assign tasks to the right people based on requests.
• Team Collaboration
  Teams can work together more easily by sharing information and tasks.
• Self-Service Portal
  Clients can find answers and request help on their own using the portal.
• Knowledge Management
  You can save solutions so you don’t have to solve the same problem twice.
• Performance Insights
  Use dashboards to see how work is progressing and identify issues.
• Customer Self-Service
  Customers can solve problems and request help without calling or emailing.
• Request Categorization and Prioritization
  Sort and prioritize requests to handle the most urgent ones first.

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Verified Badge

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TOPdesk Alternatives

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Technologies Used

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Affiliate Program