Koya

Q&A & Knowledge Community Platforms

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This platform functions as a extensive AI-powered customer support and knowledge management solution designed to convert company policies, support documentation, and website content into a secure, interactive virtual assistant capable of engaging through chat, voice, and embedded widgets. It offers features such as knowledge base uploading and processing, contextual question reranking, multi-channel communication—including voice workflows—and integrated billing, subscription management, and analytics, solving problems related to efficiently accessing organizational information, automating customer onboarding, and streamlining support operations. The SaaS is intended for businesses seeking to improve customer engagement, internal knowledge sharing, and operational efficiency by using AI-driven automation, secure access controls, and customizable workflows.

Koya can be found in Q&A & Knowledge Community Platforms categories.

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Koya Main Features

• Workflows
  Create smart workflows to route questions, manage contacts, and control responses.
• Revenue Tools
  It includes tools for managing subscriptions, orders, invoices, and payments.
• Voice Support
  It can speak to users, listen to voice questions, and have voice chat workflows.
• Embed Anywhere
  You can put Koya on your website or portal as a branded assistant with live streaming answers.
• Knowledge Base
  Build a living knowledge base from your documents that stays isolated for each customer workspace.
• All-in-One SaaS
  Koya provides a complete AI service platform for support, search, onboarding, voice, and billing.
• SEO-Ready Pages
  Pre-made feature pages help your platform grow and attract more users.
• Smart Workflows
  Use workflows to handle questions, contacts, and customer data easily and securely.
• Reranked Answers
  Koya finds and ranks the best answers from your data to give accurate responses.
• Billing and Payments
  It manages billing, plans, invoices, and payment links all in one place.
• Knowledge Management
  You can upload and process documents into a secure, searchable knowledge base.
• Security and Control
  The SaaS offers secure access with features like MFA, API keys, and audit logs for team safety.
• Knowledge Integration
  It turns your business documents, policies, support notes, and websites into a searchable assistant.
• Multi-Channel Support
  Use chat, voice, and widgets to answer questions 24/7 for customers and team members.
• Private AI for Business
  Koya creates a private AI that uses your company's knowledge to answer questions and help with work tasks.
• Customer Support and Onboarding
  Koya helps with customer questions, onboarding new clients, and capturing leads.

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