Monozoro

Team Chat & Messaging

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This integrated messaging platform functions as a extensive enterprise communication hub that consolidates WhatsApp interactions within an enterprise resource planning system, enabling seamless management of customer support, sales, HR, and operational communications through a unified inbox and timeline. Its main features include multi-user routing and service level agreement enforcement, searchable and tagged message threads, real-time collaboration with mention and hand-off capabilities, automated activity-based task assignment, multimedia messaging with documents and media sharing, targeted broadcast campaigns, and compliance with WhatsApp Business API standards, all designed to streamline customer interactions, improve team coordination, and improve engagement analytics. It resolves problems such as message fragmentation, inefficient communication workflows, missed or untracked messages, and disjointed team collaboration, making it ideal for sales teams, customer.

Monozoro can be found in Team Chat & Messaging categories.

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Monozoro Main Features

• Unified Inbox
  All WhatsApp messages are in one place in Odoo, tagged, assigned, and easy to search.
• Smart Messaging
  Use templates with dynamic variables, add media, and get approvals easily, all WhatsApp Business API compliant.
• Broadcast Campaigns
  Create targeted WhatsApp campaigns, track who received and responded, and tie responses to records.
• Opt-out & compliance
  Built-in options to opt out and stay compliant with regulations.
• Send and receive files
  Send and receive PDFs, images, videos, and audio files within conversations.
• Mention & Collaboration
  You can mention teammates during chats, transfer conversations, and keep the message history attached.
• Import recipients by CSV
  Add contacts using CSV files for bulk messaging.
• Per-agent routing & SLAs
  Messages are routed to the right agent and follow specific service rules.
• Internal notes on messages
  Add private notes to any message for internal communication.
• Keep replies tied to records
  All responses stay linked to the correct CRM records.
• Segment from CRM / Marketing
  Choose your contacts from CRM or marketing segments for campaigns.
• Send immediately or schedule
  Send messages now or set a time for later delivery.
• Team channels & private notes
  Teams can chat in groups or add private notes on conversations.
• Activity-based auto-assignment
  Messages are automatically assigned based on activity and rules.
• Meta-approved template library
  Access pre-approved message templates for smooth communication.
• Add recipients from conversations
  Include contacts from ongoing chats into campaigns.
• CRM Lead Conversion with automation
  Automatically convert inbound messages into CRM leads.

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