CloudCX

Call Center & Contact Center Software

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This platform serves as a extensive, omnichannel customer engagement and contact center solution designed for enterprises and resellers, integrating voice, email, chat, WhatsApp, SMS, and social media channels into a unified management system. It offers features such as AI-powered transcription and sentiment analysis, skills-based routing, visual IVR builder, call queuing, predictive dialers, CRM and helpdesk integrations, live supervision tools, and solid security measures including encryption, fraud protection, and access control, thereby enabling organizations to deliver seamless, personalized, and secure customer experiences across multiple digital touchpoints. It effectively addresses challenges related to managing complex multi-channel communications, improving agent productivity, enhancing customer satisfaction, ensuring data security, and providing resellers with the tools to sell and.

CloudCX can be found in Call Center & Contact Center Software categories.

The most similar products to CloudCX are:

CallHippo Promoted → StringeeX → SunCulture → CC4Teams → Deepijatel →

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CloudCX Main Features

• Live Operations
  Monitor and manage agents and calls in real time with tools like wallboards and QA modules.
• Live Supervision
  Supervise agents with features like live monitoring, whisper, barge, and full QA evaluation.
• Whitelabel Cloud
  You can run the platform as your own brand with a customizable cloud solution.
• Bring Your Own SIP
  Use your own SIP trunk or the platform's to make calls.
• Easy Setup Process
  Connect your phone lines, design call flows visually, engage agents from one desktop, and analyze data in real time.
• White-label Program
  Run your own customer experience cloud under your brand.
• Self-Hosted or Cloud
  Choose to host the platform yourself or use the hosted cloud option.
• Skills-Based Routing
  Calls and messages are directed to the best agents based on skills.
• Auto Language Detection
  The system automatically detects the language of customer messages.
• Scalable Outbound Dialer
  Run large outbound campaigns with features like answer machine detection and DNC compliance.
• Omnichannel Contact Center
  One platform supports voice, email, chat, WhatsApp, SMS, and social media for all customer conversations.
• CRM & Helpdesk Integrations
  Connects with tools like HubSpot for screen pop and click-to-dial features, with more coming soon.
• Security & Fraud Protection
  Protect your platform with SIP fraud protection, encryption, TLS/SRTP, IP ACLs, 2FA, and SSO.
• Encrypted & Access-Controlled
  Data is protected with encryption, and access is controlled securely.
• AI Transcription and Sentiment
  Every interaction is automatically transcribed and its sentiment is analyzed using AI.
• Multiple Channels in One Queue
  All customer messages from different channels go into one queue for efficient handling.
• Full Contact Center Capabilities
  Provides all necessary tools for enterprise contact centers and resellers.
• Visual IVR and Call Flow Designer
  Create IVRs and call flows easily with visual tools, no coding needed.
• Recording, Transcription & Sentiment Analysis
  Record interactions, transcribe them automatically, and analyze sentiment for quality and coaching.

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