Mirrors

Help Desk & Customer Support Software

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This software platform creates a virtual replica of your customer support or automation environment by replaying real user sessions, allowing teams to identify and fix regressions before they affect customers. It offers key features such as session replay, regression detection through pull request integrations, built-in environment simulation, easy integration with existing codebases using minimal setup, and continuous validation of changes against recorded interactions. It solves problems related to deploying faulty agent updates, catching bugs early in the development cycle, minimizing customer impact from software errors, and enhancing quality assurance processes for developers and customer support teams managing conversational agents or automation workflows.

Mirrors can be found in Help Desk & Customer Support Software categories.

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Mirrors Main Features

• Easy to start
  You can start with your existing files and no need to wait for live traffic.
• Import data easily
  You can upload traces, agent code, or stream sessions directly from production.
• Replay real sessions
  It replays actual customer sessions to check if new updates cause problems.
• Compare agent versions
  It shows the difference between two versions of your agent on the same session.
• Works with popular tools
  It integrates easily with GitHub, VS Code, and chat tools like ChatGPT.
• Detects broken flows early
  If a flow is broken, it fails during testing so customers don't see it.
• Rebuilds agent environment
  It creates a simulated version of your agent's environment to test changes safely.
• Catch bugs before deployment
  Bugs and regressions are found during testing, not after going live.
• Builds a simulation environment
  It quickly creates a fake version of your system for testing with seed data and behavior.
• Runs session tests on pull requests
  It checks your code changes against real recorded sessions before merging.

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