Feedlens

Customer Feedback & Survey Software

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This tool automatically analyzes large volumes of customer feedback collected from diverse sources such as app stores, emails, support tickets, and spreadsheets, transforming raw reviews into actionable insights through sentiment analysis, theme clustering, and extraction of concrete action items. Its main features include sentiment timeline visualization, automatic topic grouping, prioritized task generation, and seamless data import/export capabilities, solving the problem of manual review overload and scattered feedback that hinder fast decision-making for product teams and customer experience managers. Designed for customer success, product development, marketing, and support teams, it enables them to efficiently interpret customer sentiment, identify recurring issues, and prioritize improvements to improve satisfaction and reduce response time.

Feedlens can be found in Customer Feedback & Survey Software categories.

The most similar products to Feedlens are:

Centripe Promoted → Appbot →

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Details

Feedlens Main Features

• Pricing
  Simple and honest pricing plans, including a free trial and paid options for teams needing more reviews or features.
• Reviews
  It displays all customer feedback from different sources like app stores, emails, or spreadsheets.
• Dashboard
  A calm dashboard that shows reviews, themes, and action items all in one place.
• AI analysis
  Reviews are automatically scored for sentiment, grouped into themes, and action points are identified.
• Performance
  The tool is fast and handles large amounts of reviews smoothly.
• Action items
  The tool suggests concrete steps for your team to fix problems or improve services, ranked by importance.
• Export options
  You can send summaries and data to files like CSV or apps like Notion or presentation decks.
• Import reviews
  You can easily upload reviews using CSV files or by pasting text, without needing to connect to other systems.
• Theme extraction
  It groups similar reviews into themes to see common topics or issues.
• Sentiment analysis
  Feedlens finds out if reviews are positive, negative, or neutral and shows mood over time.
• Sentiment timeline
  See how customer mood changes around events like product launches or updates.
• Act on what matters
  The dashboard highlights important trends and fixes so your team can focus on key areas.
• AI review intelligence
  Feedlens uses AI to turn customer reviews into usable insights for your team.

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