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Field Service Management Solutions

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Digital twins for your installed base provide a extensive, real-time digital representation of physical assets, enabling organizations to visualize, monitor, and manage devices across multiple systems through automated data capture, system integration, and AI-assisted support. This technology addresses critical issues such as device invisibility, fragmented asset documentation, and dependent service processes by offering features like complete service history tracking, seamless system interoperability, instant self-service options, and accurate asset management, ultimately reducing service costs, improving first-time fix rates, and enhancing customer satisfaction for maintenance, repair, and operational teams across industries.

sqanit can be found in Field Service Management Solutions, IT Asset Management Software categories.

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sqanit Main Features

• AI-Assisted Help
  Offers quick, AI-based support through simple scanning.
• Asset Management
  Keeps a full history of each device through its lifetime.
• Automated Routing
  Automatically directs service tickets to the right team without manual work.
• Impact on Service
  Reduces service costs by 27% and increases ticket resolution
• Reduced Dispatches
  Sends technicians only when truly needed, saving time and cost.
• System Integration
  Connects smoothly with your other systems like ERP and PIM using APIs.
• Complete Information
  Provides technicians with all the necessary device details and history before they arrive.
• Self-Service Support
  Allows users like nurses and doctors to scan QR codes and get instant help without apps or training.
• First Visit Resolution
  Helps technicians fix problems on the first visit by giving full device history beforehand.
• Digital Twins for Installed Base
  Creates a digital copy of your devices to see and manage them better.
• Device-Level Service Traceability
  Tracks every service and change for each device individually.

sqanit Benefits

• Proven at scale
  1.2M devices tracked across 57 countries. On average: time to resolution reduced to minutes, 5x fewer support calls, 93% scan adoption.
• Grows service revenue
  Knowing what's actually installed in the field makes it easier to sell service contracts and parts against it.
• Trusted, not retrofitted
  GS1 Germany Solution Partner and UDI-native by design, not bolted on afterward.
• Live in weeks, not months
  Deploys in 6-12 weeks, versus the 6-12 month rollouts typical of incumbents like ServiceMax or Aquant.
• Ahead of upcoming regulation
  Built to meet MDR Art. 83 and the incoming FDA QMSR 2027 requirement for full device lifecycle documentation.
• Benchmarked cost and speed gains
  On average service costs slashed by 27% and issues resolved twice as fast after deploying sqanit
• Lowers compliance and recall risk
  Know a device's exact configuration before a field safety notification hits, not after.

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