CandorDesk

Live Chat Software

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This intelligent support system integrates seamlessly into websites to provide automated, knowledge-based responses to customer inquiries, using controlled content to ensure accurate and consistent communication. Its key features include an AI-powered chat widget that delivers real-time answers with source citations, an intuitive dashboard for monitoring resolution rates, response times, and citation coverage, along with human escalation capabilities for sensitive or complex issues, making it ideal for customer support teams, help desks, and organizations seeking to improve efficiency, reduce response times, and ensure compliance with content policies.

CandorDesk can be found in Live Chat Software categories.

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CandorDesk Main Features

• Free plan
  You can try 50 AI conversations each month for free, with no credit card needed.
• Demo options
  You can try a preview with sample data or see the full product working on a live knowledge base.
• Customer widget
  A chat window for customers that shows when AI responds and offers to connect with a human anytime.
• Routine support
  The AI can handle common questions quickly and accurately.
• Source citation
  Every answer from the AI includes a source citation to show where the information comes from.
• Dashboard reports
  You get a dashboard showing real data about how well the AI is working, like response time and resolution rate.
• Conversations inbox
  Your team can review and manage all AI replies and deal with escalations efficiently.
• Interactive preview
  You can ask the AI questions on the website without signing up, and see how it responds.
• Support AI assistant
  An AI tool that helps answer questions about orders, returns, and billing using your approved knowledge.
• Sensitive conversations
  If the AI encounters sensitive topics, it hands the chat over to a human person.
• Answer from approved content
  The AI only answers using your chosen and trusted information.
• Resolution and response targets
  The AI aims to resolve a high percentage of routine conversations quickly and with citations, but results depend on your settings.

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