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Screenshots

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Details

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Wrap-IT Main Features

• Audit log
  Records every change made to tickets, comments, and assets for compliance and review.
• SSO support
  Allows signing in with Google or Apple accounts for easy and secure access.
• SLA tracking
  It shows response and resolution times for different priorities, helping meet service goals.
• Export options
  Allows exporting data to CSV or PDF for audits and reports.
• Installable PWA
  Works on any device by adding to the home screen on iPads, iPhones, Android phones, and tablets.
• Push notifications
  Sends alerts on iOS and Android for SLA risks, tasks, and maintenance reminders.
• AI-powered helpdesk
  The helpdesk uses AI to help with tickets, suggest resolutions, and assist the team with a dashboard copilot.
• Endpoint monitoring
  It checks real-time device health, threats, and compliance signals from devices using Intune.
• Real-time reporting
  Provides live dashboards showing volume, backlog, costs, and SLA performance.
• Automated procurement
  The system suggests parts and automatically sends emails to vendors when hardware is out of stock.
• Multi-tenant workspace
  Supports multiple organizations with role-based access control for security.
• Preventive maintenance
  It schedules regular maintenance work orders with reminders so no task is missed.
• Compliance-grade system
  All actions are recorded with who did them and when, making it easy for audits.
• Configurable SLA policies
  Lets you set different service level agreements based on priorities.
• Row-level tenant isolation
  Keeps each organization's data separate and secure.
• Assets & inventory tracking
  Tracks warranty, purchases, and lifecycle of assets with support for multiple currencies.
• AI copilot on tickets and dashboards
  Helps manage tickets and analyze data with AI assistance.

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Wrap-IT Alternatives

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Technologies Used

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