Spillers Technology

IT Service Management (ITSM)

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This collection offers modular, self-hostable operational software designed to streamline and automate internal IT workflows, improving efficiency for managed service providers and IT departments. Key features include local-first ticketing systems with integrated device context, SLA automation, RMM actions, email integration, voicemail that transcribes and structures messages for actionable tasks, and utilities for network discovery and printing data management; these tools address common operational frustrations, reduce manual effort, and improve collaboration within technology support teams. The target audience encompasses IT professionals, MSPs, system administrators, and organizations seeking customizable, secure, and transparent solutions to manage devices, service requests, and communication workflows effectively.

Spillers Technology can be found in IT Service Management (ITSM) categories.

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Drequ Verified profile Promoted → Panoramic Data → OTRS → Cockpit ITSM → Mint Service Desk →

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Spillers Technology Main Features

• Open source
  The source code for the products is available for you to inspect and customize.
• Deployment support
  Help is available for installing and setting up the software.
• Direct human support
  People are available to help you if you need assistance.
• Self-hostable products
  You can host the software on your own servers to keep control of your data.
• AnchorDesk service desk
  A local-first ticketing system for MSPs and IT teams that integrates with your data.
• Visible release history
  You can see all updates and changes made to the products.
• Source & quickstart available
  You can see the source code and get started quickly with guides.
• Service desk with device context
  The service desk knows about the devices and helps solve issues faster.
• Utilities for gaps between tools
  Additional tools help connect different parts of the work process.
• Voicemail that becomes actionable
  Voicemail messages are turned into tasks that you can reply to and manage easily.
• Built from real operational friction
  The tools are made to solve real problems that IT teams face daily.
• Docker, Kubernetes, and GHCR releases
  The software can be run using popular container platforms for easier deployment.
• Operational software tailored to work
  The system is built to help IT teams and MSPs with tools that focus on their specific work needs.
• Pluggable speech and language providers
  You can add different voices and language options for voicemail and transcription.
• Mobile-first ticket and device workflows
  The system works smoothly on mobile devices for handling tickets and devices.
• Multiple modes: single-team and multi-tenant
  The system supports both small teams and multiple teams working together.
• Append-only audit records and agent workflows
  Secure logs of activities and workflows for agents are included.
• Email, SLA automation, device context, RMM actions
  Features include automatic emails, service level agreements, device info, and remote management actions.

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Technologies Used

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