ease

This AI-native support system automates and streamlines customer service processes for e-commerce platforms, particularly focusing on Shopify merchants, by handling returns, claims, order status inquiries, and address changes across multiple channels, thereby reducing support workload and increasing efficiency. Its main features include autonomous case resolution that fully completes customer requests when confidence is high, a unified inbox integrating email, chat, and social media, a self-improving knowledge base that detects gaps and refines answers, and outcome-based pricing at just €1 per resolved contact, aimed at merchants seeking cost-effective, GDPR-compliant, and scalable customer support solutions suitable for small to medium-sized online stores.

ease can be found in Shopify Apps categories.