Vivantio

IT Service Management (ITSM)

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Vivantio offers a powerful platform designed to improve service management across various departments, including IT, HR, and customer support. Features like automation, AI integration, and customizable workflows, organizations can streamline operations and improve customer satisfaction efficiently.

Vivantio can be found in IT Service Management (ITSM) categories.

The most similar products to Vivantio are:

Centripe Promoted → Viventium → EasyVista → iviva → Viv Technologies →

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Vivantio Main Features

• Surveys
  Automated surveys can be sent to customers after ticket closure to gather feedback.
• Automation
  Users can set up rules to automate repetitive tasks, making work easier and faster.
• Integration
  The SaaS connects easily with other software and tools to improve functionality.
• Built-in CRM
  The SaaS includes customer relationship management tools to keep track of customer interactions.
• ITSM / ITIL4
  The SaaS follows ITIL4 standards for IT service management, helping teams work more efficiently.
• Integrations
  The SaaS offers many ways to connect with other tools and systems for better workflow.
• Custom Layouts
  Users can design different interfaces for different ticket types to highlight important information.
• Asset Discovery
  This feature automatically finds and tracks assets to prevent issues before they happen.
• Task Management
  Users can create and assign tasks related to tickets to ensure everything gets done.
• Change Management
  This feature helps manage changes in the organization, like onboarding new employees.
• Powerful Reporting
  The SaaS provides detailed reports to help teams understand their performance and customer satisfaction.
• Custom Ticket Types
  Users can create different types of tickets to suit their specific needs.
• Digital Self Service
  Customers can find answers and submit requests through an easy-to-use online portal.
• Knowledge Management
  This feature allows teams to create and share helpful articles for both staff and customers.
• Omni-channel Support
  The SaaS supports multiple communication channels, making it easier to manage customer requests.
• Personalized Workspace
  This feature allows users to customize their workspace to fit their needs and preferences.
• Asset Management & CMDB
  This feature helps keep track of all assets and their relationships in a central database.
• AI for Service & Support
  Artificial intelligence helps improve service delivery and support by automating tasks.
• Customer Relationship Management
  This tool helps manage interactions with customers in one place.
• Business Intelligence & Reporting
  Users can generate reports and insights to understand their service performance better.

Vivantio Benefits

• Automated Surveys
  Sending surveys automatically helps teams understand how satisfied customers are and improve service.
• Powerful Reporting
  The SaaS provides insights that help teams understand customer needs and improve their services.
• Increased Efficiency
  The SaaS uses automation and AI to help teams work faster and solve problems more easily.
• Multi-Channel Support
  Vivantio connects to various communication tools, so customers can reach out in the way that suits them best.
• Customizable Workflows
  Teams can create workflows that fit their needs, allowing them to manage tasks in a way that works best for them.
• Enhanced Collaboration
  Vivantio allows different teams to work together without sharing sensitive information, keeping data safe.
• Flexible Ticket Management
  Teams can create different types of tickets to handle various requests, ensuring nothing gets overlooked.
• Better Knowledge Management
  Teams can create and share helpful articles, making it easier for everyone to find answers quickly.
• Centralized Service Management
  All service teams can work together in one place, making it easier to share information and help customers.
• Improved Customer Satisfaction
  Vivantio helps teams provide better support, making customers happier.

Who should use Vivantio?

• IT Managers
  IT managers can use Vivantio to organize and automate their service desk, making their team more efficient.
• Technicians
  Technicians can access all customer data immediately, allowing them to solve problems more effectively.
• Support Staff
  Support staff can automate ticket routing and alerts, which helps them respond to issues faster.
• Business Owners
  Business owners can track service performance with real-time reports, helping them make better decisions.
• Project Managers
  Project managers can integrate Vivantio with other tools to keep all service tasks in one place, making their work easier.
• Customer Service Teams
  Customer service teams benefit from self-help tools that let customers find answers quickly, reducing their workload.

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