Affiniv

Customer Feedback & Survey Software

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Affiniv offers a thorough platform for collecting and analyzing customer and employee feedback, enabling businesses to create and distribute surveys effortlessly across multiple channels. With powerful analytics and segmentation capabilities, users can gain actionable insights to improve customer experience and drive growth.

Affiniv can be found in Customer Feedback & Survey Software categories.

The most similar products to Affiniv are:

Intellivy Promoted → AFFINITY OS → Avius → CustomerSure → FeedbackRobot →

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Details

Affiniv Main Features

• Free Trial
  You can start using Affiniv for free for 14 days with no credit card needed, up to 100 users.
• Segment Results
  You can divide survey results based on different user details like age or location.
• Analyze Responses
  Use a powerful dashboard to see and understand the feedback you receive from surveys.
• Invite Team Members
  Different team members can view and act on customer feedback to improve your services.
• Auto-Calculate Scores
  Affiniv automatically calculates scores for surveys like NPS and CSAT for you.
• Create Surveys Easily
  You can make different types of surveys like NPS and CSAT in just a few minutes.
• Collect Feedback Quickly
  Affiniv helps you gather customer and employee feedback in just minutes, not days.
• Follow-Up with Customers
  Automatically ask happy customers to leave reviews on social media and help unhappy ones get support.
• Multiple Sending Options
  Send your surveys through email, your website, WhatsApp, or SMS to get more responses.
• Channel Performance Metrics
  You can check how well each survey channel is doing, including stats like opens and responses.

Affiniv Benefits

• Real-Time Analysis
  The software provides a dashboard to analyze feedback instantly, making it easy to understand customer opinions.
• Easy Survey Creation
  You can create different types of surveys quickly without needing any technical skills.
• Segmentation of Results
  You can break down feedback by different user groups, helping you understand specific customer needs.
• Follow-Up with Customers
  Affiniv automatically sends follow-ups to happy customers for reviews, boosting your online presence.
• Multiple Sending Options
  Surveys can be sent through various channels like email, SMS, and WhatsApp, which helps get more responses.
• Address Unhappy Customers
  It helps route unhappy customer feedback to the right teams, ensuring timely responses.
• Quick Feedback Collection
  Affiniv lets you gather customer and employee feedback in just minutes, saving you time.
• Automatic Score Calculation
  NPS and CSAT scores are calculated automatically, so you don't have to do it manually.
• Involvement of Stakeholders
  Different team members can view and act on feedback, improving overall service and product quality.

Who should use Affiniv?

• HR Managers
  They can collect employee feedback to improve workplace satisfaction and retention.
• Business Owners
  They can quickly gather feedback to improve their services and keep customers happy.
• Marketing Teams
  They can analyze customer feedback to create better marketing strategies and attract more clients.
• Product Managers
  They can use feedback to make products better and meet customer expectations.
• Small Business Owners
  They can use the free trial to start collecting feedback without any cost.
• Customer Success Teams
  They can easily create and send surveys to understand customer needs and boost satisfaction.

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