Infoset

Call Center & Contact Center Software

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Infoset offers a thorough cloud call center solution that integrates customer support, sales management, and live chat functionalities into a single platform.

Features like intelligent call distribution, automated ticketing, and multi-channel communication, businesses can improve their customer engagement and streamline operations efficiently.

Infoset can be found in Call Center & Contact Center Software categories.

The most similar products to Infoset are:

CallHippo Promoted → Omningage → mConnect → Deepijatel → StringeeX →

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Details

Infoset Main Features

• IVR
  Interactive Voice Response to guide callers through options.
• Chatbot
  Automated chat responses to help customers quickly.
• Reports
  Get insights and data on support and sales performance.
• Templates
  Use pre-made templates for emails and messages.
• Automations
  Automate tasks to save time and improve efficiency.
• Call Masking
  Hide your real phone number when making calls.
• Call Routing
  Direct calls to the right person or department.
• SLA Policies
  Set rules for service level agreements to ensure timely support.
• Business Hours
  Set specific hours for when support is available.
• Email Ticketing
  A system to manage customer emails as support tickets.
• Smart Live Chat
  A no-code tool for live chat and chatbots to engage with visitors.
• Customer Support
  A complete solution for managing all customer support needs in one place.
• Sales Management
  A simple way to manage sales with drag-and-drop pipelines and a full CRM.
• Call Conferencing
  Allow multiple people to join a call at the same time.
• Cloud Call Center
  An easy-to-use phone system that works in the cloud for managing calls.
• Virtual Call Center
  Manage calls from anywhere without needing a physical office.
• International Numbers
  Use phone numbers from different countries.
• Social Media Integration
  Connect with customers through WhatsApp, Twitter, Facebook, Instagram, and Telegram.

Infoset Benefits

• Automated Support
  Automations help reduce manual work, allowing your team to focus on helping customers.
• Visitor Engagement
  Setting up chat triggers allows you to talk to visitors at the right time, turning them into leads.
• Real-Time Reporting
  You can track customer interactions and support performance instantly, helping you make better decisions.
• Easy Call Management
  The cloud call center helps you manage all your calls in one place, making it simple to connect with customers.
• No-Code Chat Solutions
  Smart live chat and chatbot tools let you engage with visitors easily, without needing to code.
• Quick Customer Support
  With all support channels on one dashboard, you can solve customer problems faster and keep them happy.
• Streamlined Sales Process
  Drag-and-drop sales pipelines help your sales team close deals quicker and stay organized.
• Multi-Channel Communication
  You can reach customers through email, phone, chat, and social media, ensuring you never miss a message.

Who should use Infoset?

• Startups
  They can set up a complete call center quickly and without high costs, allowing them to focus on growth.
• Sales Teams
  They can use simple tools to track sales and communicate with customers, helping them close deals faster.
• Marketing Teams
  They can engage with visitors through chat and social media, turning them into leads for sales.
• Business Managers
  They can automate tasks and get clear reports, which helps them make better decisions.
• Customer Support Teams
  They can manage all support channels in one place, making it easier to help customers quickly.

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