Oki-Toki

Call Center & Contact Center Software

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Oki-Toki offers a cloud-based contact center solution designed to improve customer service and streamline communication for businesses. Features like automated call handling, omnichannel support, and workforce management tools, it simplifies operations and improves efficiency for call centers.

Oki-Toki can be found in Call Center & Contact Center Software categories.

The most similar products to Oki-Toki are:

CallHippo Promoted → ComputerTalk → ClearTouch → Tegsoft → Toki →

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Oki-Toki Main Features

• Chats
  Communicate with customers through web chat or popular messaging apps.
• IP-PBX
  A system for managing business communication with various providers.
• For Agents
  Convenient tools that help agents work efficiently with clients.
• Omnichannel
  A platform that combines calls, chats, emails, and social media for better customer communication.
• Email Management
  Respond to emails like chat messages using templates and attachments.
• Automatic Reports
  Create customized reports to track important data and changes over time.
• Deep Call Analytics
  Tools to analyze call data for better decision-making.
• Conversation Scripts
  A tool to organize and automate communication with customers using scripts.
• API for Communication
  Use the API to connect with other services and manage data flow.
• Action and Change Log
  Keep track of all changes made in the system.
• For the IT Department
  Tools for IT teams to integrate and manage the call center's technology.
• Tools For the Manager
  Essential tools for managers to monitor operations in real-time.
• Cost Control for Calls
  Set and monitor the cost of calls in real-time.
• Voice Bot Auto-operator
  A voice robot that can take over routine tasks from human agents.
• Integrations and Webhooks
  Connect with popular services for data exchange and support.
• Voice Broadcasts by Robot
  Automate routine calls like reminders and notifications using a robot.
• Cloud-Based Contact Center
  Oki-Toki is a service that helps call centers manage their operations online.
• Hiding Numbers from Agents
  Protect customer privacy by hiding phone numbers from agents.
• WFM - Workforce Management
  Tools to help schedule and manage the work calendar of call center staff.
• Assessment of Conversations
  Tools to monitor and evaluate the quality of conversations in the call center.
• Social Networks Integration
  Connect and manage customer interactions from social media platforms.
• Dialer Oki-Toki for Business
  This feature reduces waiting times for customers and improves service quality.
• Online Chat for Your Website
  A tool to handle customer calls and messages from various platforms in one place.
• Agent Working Time Accounting
  Track when agents start and finish their shifts.
• Corporate & Enterprise Packages
  Special packages for businesses that need tailored support and contracts.
• Management and Control of Agents
  Tools to evaluate agent performance and manage their work.
• Automatic Callback for Missed Calls
  Automatically call back customers who missed a call.
• Data Security and Access Management
  Control who can access data and manage security settings.

Oki-Toki Benefits

• Speech analytics
  Analyzing conversations helps identify areas for improvement in customer interactions.
• Automate reporting
  Automatic reports save time and help track performance without extra work.
• Easy data exchange
  Integrating with other services allows for smoother operations and better data management.
• Reduce waiting time
  This helps customers get answers faster, making them happier.
• Automate routine tasks
  Using voice bots for simple tasks saves time for agents to focus on more important issues.
• Flexible call handling
  Different dialing modes allow for better management of outgoing calls.
• Secure data management
  Storing data securely protects customer information and builds trust.
• Improve customer service
  Better service means customers feel valued and are more likely to return.
• Manage agent performance
  Tools for evaluating agents help ensure they meet their goals and improve over time.
• Real-time monitoring tools
  Managers can see how the team is doing at any moment, helping to improve performance.
• Convenient scheduling tools
  These tools help manage staff schedules easily, ensuring enough agents are available.
• Integrate multiple channels
  Connecting calls, chats, and emails helps provide a seamless experience for customers.
• Control conversation quality
  Monitoring calls ensures that agents are performing well and meeting standards.
• Unified communication center
  Having all communication in one place makes it easier to manage customer interactions.
• Organize conversation scripts
  Scripts help agents communicate better and handle customer questions effectively.
• Customizable conversation scripts
  Creating tailored scripts helps agents respond effectively to different customer needs.

Who should use Oki-Toki?

• Sales Teams
  Sales teams can create scripts to help them communicate better and automate routine tasks.
• IT Departments
  They can integrate Oki-Toki with other systems easily using the API and get tech support when needed.
• Business Owners
  They can improve customer satisfaction and reduce waiting times with Oki-Toki's advanced call center features.
• Marketing Teams
  They can use the omnichannel platform to connect with customers through various channels like social media and email.
• Corporate Clients
  They can get tailored packages with dedicated support and contracts to meet their specific needs.
• Call Center Managers
  They can use Oki-Toki to monitor calls in real-time and manage their team's performance better.
• Customer Service Agents
  Agents will benefit from easy tools to handle customer requests quickly and efficiently.

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