Screendesk

Help Desk & Customer Support Software

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This platform enhances customer support by enabling teams to quickly resolve issues through instant screen recordings and live video calls, all without requiring any downloads. Key features include automatic capture of technical information for debugging, seamless integration with popular help desk software, and tools for creating and sharing professional support videos, making it ideal for support teams looking to improve efficiency and customer satisfaction.

Screendesk can be found in Help Desk & Customer Support Software categories.

The most similar products to Screendesk are:

Centripe Promoted → Apizee → Grypp → SightCall → Auvious →

Screenshots

Details

Screendesk Main Features

• Bug Reports
  Screen recordings capture console logs to help engineers fix issues faster.
• Video Editor
  Edit your videos to make them look professional by trimming and customizing thumbnails.
• Video Library
  Use existing videos to answer common questions and help customers solve problems easily.
• Screen Sharing
  Customers can share their screens to explain their issues more clearly.
• Call-to-Actions
  Add customizable buttons in videos to guide users to important resources.
• Custom Branding
  Change the look of Screendesk to match your brand's style.
• Video Analytics
  Track how customers engage with your videos and get real-time updates.
• Browser Metadata
  Each screen recording includes important information like the operating system, browser, and network speed.
• Live Video Calls
  Support agents can see customers' screens to provide better help and guidance.
• Advanced Security
  Set rules for when recordings and sensitive data should be deleted.
• Screen Recordings
  Customers can record their screens to show their issues, making it easier to understand and solve problems quickly.
• Embed the Recorder
  You can add the screen recorder to your support documents or app for easy customer access.
• Hide Sensitive Data
  Screendesk automatically hides private information like passwords and credit card numbers during recordings.
• Video Summarization
  AI can transcribe and summarize recordings to help teams handle issues more quickly.
• Share with Your Team
  Screendesk allows teams to share feedback and troubleshoot problems quickly.
• No Downloads Required
  Customers and agents can join video calls without needing to download anything.
• Call-to-Action Buttons
  Add links to helpful resources within your videos.
• Role Based Permissions
  Control who can access different features based on their role in the organization.
• Record Your Video Calls
  You can record video calls to train new support agents.
• Reply with Existing Videos
  You can respond to support tickets with videos from your Screendesk library without switching apps.
• Embed Videos in Your Help Center
  Make help articles more engaging by adding videos to your help center.

Screendesk Benefits

• Enhanced Training
  Recording video calls helps train new support agents by showing them real interactions.
• No Downloads Needed
  Both agents and customers can join video calls without downloading anything, making it simple to connect.
• Improved Communication
  Live video calls allow support agents to see the customer's screen, making it easier to guide them.
• Custom Branding Options
  You can customize the look of videos to match your brand, making your support feel more personal.
• Faster Issue Resolution
  Screen recordings help customers show their problems, making it quicker to find solutions.
• Advanced Security Features
  Sensitive data is automatically hidden during recordings, keeping customer information safe.
• Better Customer Self-Service
  Embedding videos in help centers makes it easier for customers to find answers without long articles.
• Increased Team Collaboration
  Sharing screen recordings allows teams to troubleshoot problems together more effectively.
• Real-Time Engagement Monitoring
  Video analytics help track how customers interact with videos, improving future support.
• Efficient Use of Existing Resources
  Using ready-made videos helps answer common questions quickly, saving time for both agents and customers.

Who should use Screendesk?

• Customers
  They can show their problems with videos, making it easier for support teams to help them quickly.
• Team Leaders
  They can train new agents by sharing recordings of video calls, making training easier and more effective.
• Business Owners
  They can save time and money by reducing the number of emails needed to resolve customer issues.
• Product Managers
  They can improve customer satisfaction by using videos to help customers understand solutions quickly.
• Software Engineers
  They can get better bug reports with screen recordings that show the user's context and console logs.
• Customer Support Agents
  They can solve problems faster by seeing the customer's screen and using videos to explain steps clearly.

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Screendesk Alternatives

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SnapCall

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Technologies Used

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