Ovation

Restaurant POS & Management Systems

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Ovation offers a thorough guest experience management platform designed specifically for restaurants, focusing on frictionless feedback, real-time guest recovery, and actionable operational insights.

With tools like SMS-based surveys and automated response systems, Ovation helps restaurants to improve customer satisfaction and drive revenue effectively.

Ovation can be found in Restaurant POS & Management Systems categories.

The most similar products to Ovation are:

Orvelle Verified profile Promoted → AudienceView Professional → Opsyte → HGEM → SevenRooms →

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Ovation Main Features

• Text Marketing
  Restaurants can use text messages to reach guests, improve their reputation, and encourage repeat visits.
• Automated Phones
  Ovation saves time by automating phone responses, making it easier for restaurants to manage guest communications.
• AI-suggested Goals
  The SaaS uses AI to recommend specific goals for each restaurant location based on the data collected.
• Next-Day Questions
  After the initial two-question survey, restaurants can send follow-up questions to gather more detailed feedback.
• High Response Rates
  Ovation's text surveys have a much higher response rate compared to traditional email surveys, ensuring more guest input.
• Operational Insights
  The SaaS provides reports that show which areas of each restaurant need improvement, making it easy to identify problems.
• Frictionless Feedback
  Ovation helps restaurants collect guest feedback easily through short surveys that guests are more likely to complete.
• Digital Table Touch™
  This feature uses SMS-based surveys to gather feedback from guests in a simple and effective way.
• Real-time Guest Recovery
  Ovation allows restaurants to quickly respond to guest concerns, helping to turn unhappy customers into loyal ones.
• Integration with Other Systems
  Ovation works with many popular restaurant systems, making it easy to use alongside existing tools.

Ovation Benefits

• Saving Time
  Automated phone responses save staff time, allowing them to focus on serving guests.
• Driving Revenue
  With text marketing, restaurants can attract new guests and keep current ones coming back.
• Collecting Feedback
  Ovation helps restaurants gather more feedback easily, so they know what guests like and dislike.
• Improving Operations
  Ovation provides clear reports that show where improvements are needed, helping restaurants run better.
• Resolving Guest Issues
  It allows restaurants to quickly fix problems for unhappy guests, turning them into loyal customers.

Who should use Ovation?

• Managers
  They can quickly see what needs fixing in their restaurant and make changes fast.
• Marketing Teams
  They can use text marketing to reach more guests and bring them back to the restaurant.
• Franchise Owners
  They can easily manage multiple locations and see which ones need help.
• Tech-Savvy Users
  They can use easy tools to gather feedback and improve the restaurant experience.
• Restaurant Owners
  They can improve guest satisfaction and get more feedback to make better decisions.
• Customer Service Staff
  They can resolve guest issues quickly and turn unhappy customers into loyal ones.

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Technologies Used

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