Pipkins

Workforce Management & Scheduling

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Pipkins, Inc.

offers thorough Workforce Management (WFM) SaaS solutions designed to improve efficiency across contact centers and back office operations.

With advanced forecasting algorithms, state-of-the-art scheduling, and customizable policies, Pipkins helps organizations to optimize their workforce and improve overall productivity.

Pipkins can be found in Workforce Management & Scheduling categories.

The most similar products to Pipkins are:

Parse2ERP Verified profile Promoted → Smart Workforce → ShopWorks → Peopleware → FLOW →

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Pipkins Main Features

• Mobile
  Access workforce management tools on your mobile devices for convenience.
• Dashboard
  A visual display of important information to help you make decisions quickly.
• WebAccess
  Access your workforce management tools online from anywhere.
• IntelliVIEW
  Advanced reporting tools to help you understand your workforce better.
• @HomeVantage
  Tools to manage remote workers effectively.
• Agile Partner
  Pipkins is flexible and focused on meeting your workforce management needs.
• Task Tracking
  Keep track of tasks to ensure everything is completed on time.
• User Experience
  Designed to be easy to use for everyone in your organization.
• Absence Management
  Manage employee absences easily to maintain productivity.
• Contact Center WFM
  This feature helps manage the workforce in contact centers to improve efficiency and service.
• ISO 27001 Certified
  Pipkins is certified for information security management, ensuring your data is safe.
• Advanced Forecasting
  Use advanced algorithms to predict workforce needs accurately.
• Real Time Management
  You can monitor and manage your workforce in real time to make quick decisions.
• Policy Customizations
  Easily adjust workforce policies to fit your needs.
• Back Office Management
  Tools to help manage tasks and processes in the back office for better productivity.
• Performance Management
  Monitor and improve employee performance with our tools.
• Pipkins Mobile App for iOS
  A mobile app for managing your workforce on iOS devices.
• State-of-the-Art Scheduling
  Our scheduling tools provide high accuracy and optimization for your workforce.
• Pipkins Mobile App for Android
  Coming soon, a mobile app for managing your workforce on Android devices.
• Enterprise Workforce Management Solutions
  Pipkins offers tools to help manage your workforce effectively, whether you have a small or large team.

Pipkins Benefits

• Reduced Overtime
  Using Pipkins can lower the number of extra hours workers need to put in, helping to balance workloads.
• Better Forecasting
  With advanced tools, Pipkins can predict needs more accurately, so you can plan better.
• Shorter Wait Times
  Pipkins helps answer calls quicker, which means customers don't have to wait as long.
• Accurate Scheduling
  Pipkins uses smart algorithms to create schedules that work well for everyone involved.
• Improved Efficiency
  Pipkins helps teams work better and faster, making sure everyone is doing their best.
• Customizable Policies
  You can easily change rules and processes to fit your needs, making it flexible for different situations.
• Increased Call Volume
  With better management, more calls can be answered, leading to happier customers.

Who should use Pipkins?

• IT Managers
  They can benefit from the easy setup and integration of Pipkins' cloud solutions into their existing systems.
• Team Leaders
  They can keep their teams engaged and performing at their best with the tools provided by Pipkins.
• Business Owners
  They will see more profit because Pipkins helps reduce costs and increase productivity.
• Finance Managers
  They will appreciate the increased ROI from using Pipkins to optimize workforce management.
• HR Professionals
  They can track employee absences easily and ensure that the right people are scheduled to work.
• Contact Center Managers
  They can use Pipkins to manage their teams better and keep everyone working efficiently.

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