BeHeard

Chatbot & Conversational Marketing Tools

Unpublished

An AI-native conversational survey platform enables data-driven teams to conduct market and customer research across every stage of the funnel with near-zero lift, transforming survey responses into actionable narratives, customer stories, and marketing-ready assets. Key features include AI-powered interviews, automated highlight reels, branded content, adaptive follow-ups, audience segmentation, concept and messaging testing, purchase barrier and win/loss analysis, and rapid insights that illuminate brand health, awareness, interest, consideration, retention, and churn for marketers, product managers, researchers, and executives.

BeHeard can be found in Chatbot & Conversational Marketing Tools categories.

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Details

BeHeard Main Features

• Drive Advocacy
  The AI can quickly turn happy customer conversations into positive reviews or testimonials for your brand.
• Vibe Marketing
  Your marketing team can set goals, and the AI will automatically execute projects to meet those needs.
• Brand Protection
  Our AI listens to customer interactions to help prevent issues before they become complaints online.
• Dynamic Insights
  The AI continuously gathers insights from web and store traffic to answer important business questions.
• Next Best Action
  With context about each customer, the AI suggests the best actions to take, like sending promotions.
• Real-time Insights
  The AI provides immediate insights about customer satisfaction scores during conversations.
• Win Back Customers
  If a customer is unhappy, our AI can help win them back without bothering your team.
• Actionable Insights
  You can share customer conversations and feedback to get clear and useful insights for your business.
• Personalized Messages
  The AI sends tailored messages to each customer based on their history with your brand.
• Automated Focus Groups
  The AI can set up focus groups by finding the right customers and managing everything automatically.
• Nuanced Follow-up Questions
  The AI can ask detailed questions to understand customer opinions better than regular surveys.
• Continuous Customer Feedback
  Our AI agent is always available to listen to customers and gather their feedback at any time.

BeHeard Benefits

• Deep Insights
  Unlike surveys, our AI can ask follow-up questions to get more detailed answers from customers.
• Dynamic Insights
  The AI keeps track of customer behavior and gives you insights as new questions come up.
• Next Best Action
  With context about each customer, the AI suggests the best next steps to keep them engaged.
• Protect Your Brand
  Our always-on agent helps you listen to customers and fix issues before they complain online.
• Win Back Customers
  Our AI can help bring back unhappy customers without bothering your team.
• Automated Marketing
  Your marketing team can set goals, and the AI will automatically create messages to meet those goals.
• Personalized Messages
  The AI sends messages to customers based on their history, making them feel special.
• Automated Focus Groups
  The AI can set up focus groups and handle everything, so your team doesn't have to do extra work.
• Drive Customer Advocacy
  The AI can turn happy customer chats into positive reviews and testimonials quickly.
• Real-time Customer Insights
  You get instant information about customer satisfaction, helping you understand their feelings right away.
• Actionable Business Insights
  You can share real customer conversations and feedback to make better business choices.
• Continuous Customer Feedback
  Our AI talks to customers all the time, so you can always know what they think.

Who should use BeHeard?

• Businesses
  Businesses can use this AI to understand their customers better and improve their services quickly.
• Researchers
  Researchers can automate focus groups and get deep insights without doing all the work manually.
• Brand Managers
  Brand managers can protect their brand by responding to customer issues before they become bigger problems.
• Marketing Teams
  Marketing teams can create special messages for each customer to keep them interested and coming back.
• Product Managers
  Product managers can get real-time insights to make better decisions about their products.
• Customer Service Teams
  Customer service teams can save time because the AI handles customer feedback and issues automatically.

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Technologies Used

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