Plain

Chatbot & Conversational Marketing Tools

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This unified support platform connects multiple channels such as email, in-product messaging, and other collaboration tools, orchestrates every conversation in a single scalable workspace, and uses AI to triage queries, draft replies, and surface actionable insights as interactions unfold. It solves problems of customer sprawl, fragmented context, and knowledge silos by centralizing communications, surfacing product themes and churn signals, enabling self-service through an AI-assisted knowledge base, programmable workflows via an API-first architecture, and secure, enterprise-grade collaboration for fast-growing B2B teams such as support, success, product, and engineering.

Plain can be found in Chatbot & Conversational Marketing Tools categories.

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Plain Main Features

• Event Logging
  Log important events related to customers for better context and support.
• Issue Linking
  Connect engineering issues to support tickets and get alerts when their status changes.
• Reporting Tools
  Access built-in reporting tools designed for technical support teams.
• Startup Program
  Join our startup program and get 50% off your subscription.
• Slack Broadcasts
  Share updates and important news with customers through Slack broadcasts.
• Customizable SLAs
  Set up service level agreements to prioritize important customer requests.
• Unified Interface
  Manage all your support channels in one fast and easy-to-use interface.
• Daily Support Stats
  Get a daily summary of your support activity delivered to Slack.
• Workflow Automation
  Automate repetitive tasks with workflow rules that trigger actions.
• AI-Powered Responses
  Generate quick responses to support requests using your documentation.
• Multi-Channel Support
  Respond to customers on any channel and sync with your team to improve support.
• Feature Prioritization
  Use customer support data to decide which features to develop next.
• Internal Communication
  Keep track of team conversations and get notified about customer updates from one dashboard.
• Automatic Notifications
  Receive automatic updates when linked issues are resolved or shipped.
• Customer Issue Tracking
  Stay updated on customer issues and track their progress across teams.
• Customer Data Integration
  Bring customer data into your support threads using our API and customer cards.

Plain Benefits

• Customizable API
  Plain's API allows you to tailor the support experience to fit your needs, making it feel like a part of your product.
• Improves Response Time
  With a fast interface, support teams can work through customer requests quickly, leading to faster help for customers.
• Tracks Customer Issues
  Plain helps you keep track of every customer problem and its progress, so customers always know what is happening.
• Unifies Support Channels
  Plain brings all your support channels into one place, making it easier to manage everything without feeling overwhelmed.
• Automates Repetitive Tasks
  By setting up rules, Plain can handle routine tasks automatically, saving time for support teams.
• Extracts Customer Insights
  Plain gathers data from support requests to show you what features customers want the most, helping you make better product decisions.
• Prioritizes Support Requests
  Plain allows you to set up tiers for support requests, so you can focus on the most important ones first.
• Provides Daily Support Stats
  You get a daily summary of support activities, which helps you understand how well your team is doing.
• Generates Suggested Responses
  AI can create answers to common questions based on your documentation, making it quicker to respond to customers.
• Links Issues to Support Tickets
  You can connect engineering problems to support requests, which helps teams stay better about changes.

Who should use Plain?

• Developers
  They can link support tickets to engineering issues, making it easier to fix problems quickly.
• Business Owners
  They can save time and improve customer satisfaction by streamlining support processes.
• Marketing Teams
  They can share updates and successes with customers through Slack broadcasts.
• Product Managers
  They can use customer feedback to decide what features to build next based on real data.
• Customer Support Teams
  They can respond to customers faster and keep track of all support requests in one place.
• Technical Support Staff
  They can manage all support channels easily and work together with their team more effectively.

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