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Details

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NPS Prism Main Features

• Fresh Data
  The SaaS collects new data every 90 days to keep insights up to date.
• Global Coverage
  NPS Prism includes data from customers around the world, covering many markets and industries.
• Regular Updates
  The dataset is refreshed every quarter to ensure the information is current and relevant.
• NPS Benchmarking
  NPS Prism helps businesses see how they compare to competitors and find out what they are doing well.
• Industry Coverage
  NPS Prism provides data for 10 major industries, with more industries being added soon.
• Large Sample Size
  NPS Prism surveys over 20,000 customers in each industry to provide reliable insights.
• Tailored Insights
  Users receive specific advice from experts at Bain & Company to help them use the data effectively.
• Guidance for Action
  Bain & Company experts help users turn data insights into practical actions for improvement.
• Self-Serve Platform
  Teams can use the platform on their own to find answers and measure improvements in customer satisfaction.
• Customer Journey Insights
  The SaaS shows how customers feel about different experiences and journeys that matter to them.

NPS Prism Benefits

• Offers Fresh Data
  With new data every 90 days, businesses can stay updated on customer feelings and trends.
• Supports Self-Service
  Teams can use the platform on their own to find answers and measure their progress without needing extra help.
• Guides Decision Making
  The SaaS provides clear answers that help leaders make important choices quickly and confidently.
• Provides Global Insights
  The SaaS includes feedback from customers around the world, allowing businesses to understand different markets.
• Access to Expert Guidance
  Users get tailored insights from Bain experts, helping them turn data into effective actions.
• Identifies Key Improvements
  NPS Prism shows which changes will make customers happiest, helping teams focus on what matters most.
• Improves Customer Understanding
  NPS Prism helps businesses see what customers really think, making it easier to improve their experiences.

Who should use NPS Prism?

• CX Experts
  They can find out what changes will make customers happier and improve their experience.
• Executives
  They can use insights to drive company growth and improve overall customer experience.
• Channel Owners
  They can see how their channels are doing compared to others and find ways to do better.
• Marketing Teams
  They can understand customer needs and trends to create better marketing strategies.
• Business Leaders
  They can make better decisions faster by using clear data about customer feelings.
• Product Managers
  They can identify which product features need improvement based on customer feedback.
• Customer Service Teams
  They can learn how to improve service by understanding customer satisfaction levels.

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