Keeping

Help Desk & Customer Support Software

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This tool enhances email management by transforming a standard email platform into a extensive help desk solution, enabling teams to efficiently handle customer inquiries and internal communications. Key features include automated ticket assignment, seamless collaboration through shared notes, customizable email templates for quick responses, and solid analytics to track performance and identify bottlenecks, ultimately solving the chaos of lost emails and slow response times for customer support teams and organizations of all sizes.

Keeping can be found in Help Desk & Customer Support Software categories.

The most similar products to Keeping are:

SmartTask Promoted → Hiver → DoneDone → Sugester →

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Details

Keeping Main Features

• Help Desk
  You can turn regular emails into tickets that can be tracked and assigned to team members.
• Integrations
  Keeping connects with tools like HubSpot and Shopify, and can work with many other apps through Zapier.
• Shared Inbox
  Everyone on your team can receive and respond to support emails from their own Gmail inbox.
• Gmail Templates
  Create and use shared templates to quickly reply to common questions with just one click.
• Customer Support
  Keeping makes it easy to organize customer emails without the confusion of complicated tools.
• Multiple Inboxes
  Manage different inboxes from one Gmail account, so you can see all your shared mailboxes in one place.
• Automate Everything
  Keeping can handle repetitive tasks for you, like assigning tickets and setting priorities, so you can focus on important work.
• Collaborate in Gmail
  You can manage your shared inbox directly from your Gmail account without needing extra tabs or apps.
• Simple & Streamlined
  Setting up Keeping is quick and easy, allowing you to start helping customers in just a few minutes.
• Best-in-Class Analytics
  You can see detailed reports on how your team is responding to customers, helping you find ways to improve.

Keeping Benefits

• Instant setup
  You can start using the tool quickly without complicated software, saving you time.
• Stop duplicate work
  Collision detection prevents team members from working on the same email at the same time.
• Collaborate in Gmail
  You can manage customer support directly in Gmail, so you don't need to open extra tabs or apps.
• Use shared templates
  Creating a library of templates helps you reply to common questions quickly.
• Track team performance
  Best-in-class analytics help you see how well your team is responding to customers.
• Manage multiple inboxes
  You can see all your shared mailboxes in one place, making it easier to stay organized.
• Automate repetitive tasks
  Workflows can handle routine tasks, allowing your team to focus on more important work.
• Evenly distribute workload
  Round Robin ticket assignment helps share the work fairly among team members.
• Integrate with other tools
  Keeping connects with apps like HubSpot and Shopify, making your workflow smoother.

Who should use Keeping?

• HR Departments
  They can keep track of employee inquiries and manage them efficiently without extra tools.
• Marketing Teams
  They can handle customer inquiries and feedback smoothly, ensuring no message is missed.
• IT Support Teams
  They can diagnose and solve technical problems faster by organizing support requests directly in Gmail.
• University Staff
  They can control responses from all agents, ensuring every email gets answered promptly.
• E-commerce Businesses
  They can streamline customer communication and support, improving overall customer satisfaction.
• Small Business Owners
  They can simplify email management and focus on growing their business without getting overwhelmed.
• Customer Support Teams
  They can manage all customer emails in one place, making it easier to respond quickly.

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Keeping Alternatives

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Sugester

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Technologies Used

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